Requisition Number: 24921 

At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.

 

We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.

 

UGI is committed to acting in a sustainable and socially responsible manner to minimize our impact on the environment and to enrich the lives of our customers, communities, and employees. To learn more about UGI's workplace culture, sustainability efforts, and commitment to diversity, equity and inclusion (DE&I), we invite you to visit our UGI Corporate sustainability page.

 

Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services!

Job Summary

Add profitable natural gas connections in the existing home market through the execution of the Inside Sales Group fulfillment Process across both residential conversion and new construction scattered site services.  For an assigned territory, additionally coordinate all aspects of elevated pressure requests, residential and commercial inbound added load inquiries, ROW acquisition, and other duties related to the expeditious resolution of escalated customer inquiries. Increase profitability in the residential markets by reducing cost to serve and coordinating sub-contractor/UGI crews (resources) to complete natural gas connections.  Design and coordinate the resources required for installation of natural gas facilities to serve existing homes under the supervision of Sales Management.  Provide a reliable schedule that will improve customer satisfaction and the efficient allocation of resources.  Develop ability to communicate effectively with customers and governing agencies involved with permitting or code enforcement.  Ensure timely installation of all growth service facilities by guiding all aspects of the process upon Sales obtaining customer agreements.  Possess basic working knowledge of natural gas fulfillment requirements.

Duties and Responsibilities Design and provide service estimates including meters and regulators to UGI system specifications and coordinate necessary permitting required for all new business service facilities.  On a limited basis, respond to potential residential customer inquiries showing interest in using or converting to natural gas and as required pro-actively field/office canvassing of potential new residential customers.  Work closely with the Inside Sales Group and area Sales Representatives to manage all aspects of the fulfillment process upon signing of a customer agreement.  Assist with project managing residential and small commercial services, added meter/load requests for both residential and commercial, as well as elevated pressure requests.  Maintain high levels of Customer Satisfaction.   Interact with the Inside Sales Group, Area Sales, and Operations to ensure successful installation of residential conversion services which will require workload assessment of crews necessary to meet service demand and field requests from the office and Sales personnel.  Ensure timely installations.  Seek to increase profitability in the residential conversion market by reducing cost to serve through effective management of crews, and by collaboration with area Operations. Identify cost saving measures.  Perform cost-benefit and needs analyses of existing/potential customers to strengthen customer service.  Provide technical assistance. Communicate with customers, various state agencies, municipalities (permit issues), and contractors in regard to restoration requirements, coordination issues, scheduling questions, complaints, or quality of workmanship concerns.  Also support "Ahead of Paving" and "Ahead of Construction" as well as inactive service customer contact initiatives. Knowledge, Skills and Abilities Familiarity with construction cost savings measures, the annual pipeline contract, and SAP growth processes are a must. Outstanding organization and communication skills, to manage all aspects of service growth execution. Manage a large volume of varied service installations through the use of excellent time management. Ability to independently make technical decisions. Working knowledge of DOJM, FieldBook, and Mapframe are a plus. Education and Experience

GES I

Bachelor’s degree in business, engineering or related field or minimum 3 years industry or sales related experience in lieu of education preferred. Energy sales or industry experienced desirable but not required.

GES II

Bachelor’s degree in business, engineering or related field required or minimum 5 years industry or sales related experience in lieu of education preferred. Minimum 2 years industry experience required.

 

We offer comprehensive benefits, some of which are:

 medical, prescription, dental, vision, life insurance

disability plans

401(k) matched savings plan

paid vacation

company stock purchase program

wellness programs

tuition reimbursement

paid parental leave

paid volunteer time

adoption assistance

 

UGI Utilities, Inc. is an Equal Opportunity and Affirmative Action Employer. As such, the Company abides by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a). The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.

 

Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies.

 

As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.