Description We are offering a contract to permanent employment opportunity for a New Business Specialist to join our team. This role will be functioning in the insurance industry and can be performed fully remotely or hybrid from our location in Chicago, Illinois. Responsibilities: • Handle all aspects of new business enrollments, including retrieving, validating, and processing worksite and group benefit enrollment files. • Ensure the accurate processing of new enrollments and the routing of benefit changes. • Manage termination notifications and maintain accurate customer credit records. • Perform quality assurance and testing to ascertain the accuracy of setup and the ability to process new business. • Retrieve data files from various enrollment platforms and secure server transmissions, validate the format and completeness of information received based on product requirements, and prepare to load into the administrative system. • Review state and product compliance requirements and ensure appropriate approvals have been received. • Provide support to field sales, brokers, and employer groups to resolve issues, collect missing information, and guarantee the accuracy of information received. • Investigate errors that occur on assigned employer groups, analyze issue, and follow through to resolution, partnering with internal stakeholders. • Escalate errors and risks as appropriate to bring to resolution and management intervention. • Provide superior customer support to internal and external customers. • Work with large data sets and run simple formula VLOOKUP and logic functions. Requirements • Proficient in Microsoft Excel for data management and analysis • Strong research skills to gather essential business information • Ability to review and audit business procedures for compliance • Familiarity with 'About Time' software for time-tracking purposes • Proficiency in auditing and benefit functions to ensure effective operations • Experience in production environments, managing workflow and resources • Excellent communication skills to liaise with internal and external stakeholders • Capable of performing data analysis to support business decisions • Ability to manage time effectively and prioritize tasks • Experience in executing plans and strategies to achieve business goals • Customer support skills to address queries and problems • Ability to resolve issues promptly and efficiently • Knowledge of compliance functions and adherence to regulations • Experience in submission of reports and documents as per business requirements • Ability to handle missing invoices and terminations effectively • Willingness to work onsite as per business needs • Attention to detail to ensure accuracy in all tasks • Familiarity with health insurance policies and procedures • Knowledge of XML technologies for data structuring • Ability to create and execute validation plans • Experience in dealing with external customers and providing excellent service • Proficiency in preparing datasets for analysis and reporting. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .