Position Overview:

HomeServe USA, a leading provider of home repair solutions, is seeking a passionate New Capabilities Engineer to join our growing team. In this critical role, you will play a pivotal role in identifying, incubating, and scaling new capabilities, with a particular focus on generative AI technologies.

 

As the New Capabilities Engineer, you will be responsible for the entire lifecycle of bringing new capabilities to life, from ideation to implementation and scaling. You will work closely with cross-functional teams across the organization to identify potential opportunities for generative AI, assess their feasibility, and develop strategies for successful incubation and integration.

 

Responsibilities:

Identify cutting-edge generative AI technologies with the potential to transform HomeServe USA's business.  Conduct market research and competitive analysis to understand the landscape of generative AI applications.  Develop and present compelling business cases for the adoption of new generative AI capabilities.  Lead pilot projects to test and validate the effectiveness of new generative AI solutions.  Collaborate with engineering and product teams to develop and implement new generative AI features and functionalities.  Monitor and measure the impact of new generative AI capabilities on key business metrics.  Stay abreast of the latest advancements in generative AI and identify opportunities for continuous improvement. 

 

Essential Functions:

 

Essential Job Function

% of Time on Function

Conduct comprehensive investigations into cutting-edge advancements in Generative AI technologies, synthesizing insights to foster a culture of innovation within the organization.

 10%

Collaborate with cross-functional business units to identify high-impact generative AI use cases.

 5%

Lead the piloting of proof-of-concept (POC) implementations of the identified use cases.

 40%

Collaborate with system architects and developers to transform the POC into a production-ready application. Utilize Cloud Services, including Cloud Functions and APIs, to facilitate scalable and efficient deployment.

 30%

Craft and continuously refine advanced prompts to enhance the efficacy and relevance of generative AI outputs, leveraging iterative feedback and analytics to optimize performance.

 5%

Write high-quality code in programming languages such as Python, Node.js, or Java to support the creation, testing, and optimization of generative AI applications.

10%

Total

100%

 

Job Requirements:

Bachelor's degree in Computer Science or related field preferred. Minimum of 3-5 years of experience in innovation management, emerging technology incubation, or a related field. Proven track record of identifying and evaluating new technologies.  Strong understanding of business strategy and the ability to translate technology trends into actionable insights.  Excellent analytical and problem-solving skills.  Experience in project management and the ability to manage multiple projects simultaneously.  Excellent communication and presentation skills.  Proficiency in generative AI concepts and applications (a plus).  Passion for innovation and a strong desire to make a positive impact on the business. 

 

Minimum Physical Requirements: 

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone.  The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

 

Company Overview: 

HomeServe USA is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last four years. What do we do and what makes it so great? Well, we’re glad you asked! 

We put people at the heart of everything we do. That’s priority number one for all of us. For the 5 million Customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,000 municipal and utility Partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the nearly 3,000 People working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe USA Corp., everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers. 

 

What We Are Looking for: 

At HomeServe USA, we put our people and our customers at the heart of everything we do, and we’re looking for someone who loves the work of compliance to join our team.  A compliant organization is good for everyone so join us in supporting a culture that creates great employee experiences at an organization that cares. The right people for our team (1) care about what we do, the people on our teams, and the customers we serve, (2) are open and honest when communicating, (3) engage actively in work and office life, (4) are committed to growth, learning, and improving both self and the organization, (5) take ownership and collaborate well with to get to great outcomes, (6) share in the full team’s success.  We need people who challenge convention, think differently, solve problems, and strive for continuous growth. 

 

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.  

 

Salary Range: $119,864.60 - $159,819.28

Annual Bonus Potential: 10%

HomeServe USA is an equal opportunity employer.

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