Job Description

Discover a Grand Career with Hilton Grand Vacations where you will be encouraged into an inspiring environment in which a complementary team that supports one another, and stands out for who they are and what they contribute to the team. Team members take pride in providing our guests and owners with five-star vacation experiences.

The New Member Journey Manager is responsible for overseeing Supervisors and teams ongoing performance, while delivering and exceeding budgeted expectations. Collaborates with key field stakeholders to continually improve streamlined workflows while delivering best practices and developing recommendations to increase performance. 

Key Responsibilities:

Manage NMJ daily operations expectations within their assigned area Coordinates and assists with staff management and development within an assigned region inclusive of recruitment, succession planning, onboarding, training, scheduling, coaching and motivating sales team; ensures staffing levels are maintained within each site as outlined in the budget headcount. Meet and exceed site penetration expectations in applicable region Involved with NMJ rep training and ongoing training, improving personal development and best practices Positive relationship and collaboration with Quality Assurance Leadership to achieve maximum penetration  Partner with department Leadership to support strategies while improving the new member journey across the company, ensuring program and brand continuity while meeting organizational and operational objectives. Understands Sales and Marketing culture at each site while building and maintaining positive relationships  Payroll processing Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now, Completes all required Company training/compliance courses as assigned. Adheres to Company standards and maintains compliance with all policies and procedures. Performs other related duties as assigned.