We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
Sutherland was founded 38 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.
This is a role for a talented professional that is responsible for reviewing, assessing, and delivering professional services proposals (Quotes, Design reviews, services-related RFP responses, SOW reviews, etc.) alongside the NICE Sales organization, including Account Executives, Presales Engineers, and Sales Overlay Team. The Services Solutions Specialist engages at early deal stages and promotes NICE’s Professional Services offerings, including and especially the Value Realization Services (VRS) portfolio for existing and new customers across the Americas region and, occasionally, other global regions.
The Specialist will be part of a regional Services Solutions Team (SST), and is expected to be self-sufficient and independent, collaborating closely with other SST colleagues as well as partners in the Professional Services, Sales, Finance, Legal, and Operations to assist in efficiently closing deals for NICE, driving top-line professional services bookings, and continually improving organizational process toward these ends.
The Services Solutions Specialist performs a wide range of duties including some or all of the following:
Creates new and modifies existing Services pricing quotes based on solution design, RFPs, scope documents or other similar sources using the Enterprise Pricelist and NICE CPQ systemsActs as a services pricing gatekeeper – reviewing and optimizing predefined prices, analyzing gross margin and providing discount guidance for individual deals, and ensuring required professional services items are quoted correctlyResponds to requests from and proactively engages regional Sales, Solution Engineering, Sales Overlay, and Services and Sales leaders to ensure a collaborative and accurate approach to pricing and deal structure for the professional services offerings for all relevant dealsProactively reviews pipeline reports and ensures appropriate pricing early in the sales cycle by collaborating with the key stakeholders listed aboveServes as proposal lead for professional services throughout the lifecycle of the proposal, maintaining accurate pricing and assumptions throughout the evolution of each dealCoordinates submission of the proposal on the NICE electronic platform and ensures distribution of soft copies of quotes, Order Administration Output files, and other documents to relevant stakeholders as requiredWith other SST colleagues, maintains a cloud-based repository of quotes, SOWs, design documents, relevant email correspondence, and other collateral for each deal that remains accessible to a wider audienceRecommends new pricing, sales engagement methodology and CPQ tool user interface improvements and fixes, tracking and testing changes as they are released.Identifies opportunities for and executes improved pricing submission efficiency, by helping to develop pricing templates, estimator tools, pricing library repository, language for justifying professional services level of effort, and other improvements to the proposal response process SLAsAssists with other pricing related projects, as requested and assignedQualificationsMinimum 3 years’ experience writing/managing services proposals or quotes for technology or consulting companiesSolid understanding of the sales lifecycle (RFI, RFP, Evaluation, Legal, SOW, Pricing, Submission)Strong technical / software functionality orientationDemonstrated ability to work across the organization, gathering information from multiple sources and coalescing the team to produce an optimal responseExcellent written communication skills, strong ability to present information clearly and persuasivelyAbility and willingness to work under tight deadlines and manage multiple priorities, while maintaining a positive attitudeSolid experience and skills across Microsoft Office applications (Teams, Outlook, PowerPoint, Word, OneNote, and especially Excel)Ability to work with limited supervision and maintain high productivity and responsiveness