Company Description

At The Rimrock it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike.

We welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty. Learn more at: https://www.rimrockcareers.com/career-opportunities

Starting Pay Rate: $18.10 per hour 

Job Description

The Night Auditor is a key member of the Front Office team, responsible for the overnight operations of the hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services. This position works overnight.

Duties and Responsibilities

Complete nightly audit of guest transactions, investigating and fixing any out-of-balance transactions or postings.Produce a variety of reports for other departments, ensuring reports are timely and accurate.Support the Reservations team with entering of reservations, confirmation of extranets, and processing telephone and walk-in reservations.Greet arriving guests, provide check-in services, and arrange for luggage assistance.Provide in-house services, including cashiering and foreign exchange, and providing accurate and timely information about events and services available to guests.Provide departure services including luggage pick-up and storage, check-out services, and processing payment.Operate hotel switchboard and respond to guest emails.Review department communication log each shift and update for the next shiftAny other responsibilities or duties as assigned by the supervisor or management team.
Qualifications
Available to work 11:00 pm to 7:00 am shiftPost-secondary education in Hotel Management an assetMinimum of 2 years of hotel Front Desk experience required; Night Audit experience preferredComfortable working knowledge of MS Word, Excel, and OutlookOpera experience is an assetCustomer-service oriented and quick to smile and engage in conversationKeen attention to detail with strong organizing skillsSolid understanding of financial transactionsSelf-motivated with the ability to work unsupervisedAble to perform in high-pressure situations and to make quick, responsible decisions when required

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employeesOne complimentary meal per shift in our staff cafeteriaComprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employeesDefined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employeesEmployee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wideAccess to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.rimrockcareers.com to learn more about The Rimrock Banff and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: recruiter@rimrockresort.com