Job Description

At Hilton Grand Vacations our goal is to make someone’s day, every day. We work in an exciting and energetic environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Discover the happiness of delivering lasting memories and showing our guests how grand life can be.

Why do Team Members Like Working for us?

Driven hourly pay Get your earned pay any time before payday through DailyPay* Medical, Dental, and Vision benefits starting on Day 1 Generous Vacation Time Off Program Paid Sick Time Discounted hotel rates 401(k) program with company match Employee stock purchase program – purchase shares at a discounted rate Tuition reimbursement programs Recognition Programs and Rewards Internal Growth and Career Pathing
And much more

Responsibilities:

Input information into the computerized reservation system to update and maintain records. Accesses reservation system to settle unit availability and assists guests with reservations or changes as needed, maintaining HGV rental policies in an effort to improve inventory. Generates invoices and collects monies due through the rental program. Issues and controls unit keys. Maintains safety deposit boxes. Provides additional services by taking and holding packages, and delivering telephone and fax messages to owners, guests, and resort staff. Reviews encouraged check-in lists, noting comments regarding lockouts, special requests, etc. Sorts and distributes incoming mail. Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel. Relays pertinent information to the oncoming shift. Prepares and consistently restocks the front desk with supplies including preparing arrival packets. Reports any unresolved problems with owners and guests to management. Assists other departments as needed and carries out other duties as assigned by management.

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to the collective bargaining agreement.