Objective

The Night Operations Manager is responsible for ensuring the quality of business operations during the second Shift, increasing client satisfaction, and managing relationships with Independent Contractors (ICs). This position requires working independently, communicating effectively, and collaborating within various facility environments.

 

Essential Functions

Convey client priorities and collaborate to solve operational challenges to maintain productive working relationships with Independent Contractors (ICs). Review the scope of work and conduct quality assurance checks to ensure the retention of existing business and the potential for new business. Provide daily communication with the Facility Solutions Manager, including a nightly recap via email or phone regarding any issues or updates. Oversee facility inspections, address customer complaints, respond to customer requests, and assist with onboarding new clients. Ensure adherence to client policies and procedures in all operations.