No Fault Hearing Liaison Location: New York, NY, United States Date Posted:Jan 7, 2025 The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- [email protected] . Description Overview You will work with a dedicated group of professionals and will be responsible for serving as a neutral liaison between parties, their representatives, and arbitrators on assigned No Fault arbitration cases; understand and comply with the rules and procedures of the American Arbitration Association and the New York State Department of Financial Services (NYSDFS). This is an exciting opportunity for an individual seeking a career in the legal industry who prides themselves on professionalism, client service, communications abilities, and problem-solving skills. The successful applicant will work fully remotely. Fully remote employees must work from their primary residence, which must be located within a commutable, 125‐mile radius of the regular AAA worksite. The position's starting annual salary range is based on location, $58,500-$62,000 (New York, NY) and $50,000 - $52,500 (Buffalo, NY) with quarterly incentive opportunities Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. Our employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time-off benefits. Responsibilities + Maintains assigned aspects of case hearing administration; explains and provides accurate information to parties about procedures and protocols. + Ensures confidentiality of case information and records; adheres to information security and data privacy policies and practices. + Ensures accurate and timely flow of information; processes requests from parties and arbitrators; schedules and batches hearings; responds to inquiries related to NF Arbitration cases; provides arbitrator support on hearing days. + Schedules arbitration hearings in a timely and accurate manner; updates hearing calendars based on party requests. + Maintains records of party and arbitrator schedules, time off, and specific accommodations; prepares regular and ad hoc reports; ensures creation of related hearing and scheduling documentation and correspondence; performs data entry. + Demonstrates intermediate knowledge of arbitration sections of NYS Regulation 68 and 35D related to NYSI Division's operations and role-specific tasks; addresses inquiries from parties and directs complex inquiries as needed; demonstrates knowledge of NYS insurance forms and documents related to regulations and division procedures. + Establishes professional rapport with user community, stakeholders, and internal associates; maintains neutrality; responds to inquiries in a timely manner; anticipates, troubleshoots, and resolves problems to foster resolution and efficient case management; escalates complex issues to supervisor. + Communicates customer feedback to management; escalates unresolved or complex issues appropriately. + Demonstrates regular, reliable, and predictable job attendance. + Attends meetings and training sessions. Qualifications Education & Experience:Associate’s degree in business or related discipline; 1-3 years of of experience with extensive customer contact in a client-centered work environment; or an equivalent mix of education and experience. Language Skills:Ability to read and interpret documents such as legal files, business correspondence, and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, attorneys, arbitrators, mediators, and employees of the organization. Reasoning Ability:Possesses the ability to solve practical problems with various variables; exercises sound judgment to make decisions consistent with the essential job functions, including the ability to determine the importance and when to escalate issues to a supervisor. Mathematical Skills:Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts, and graphs. Technical Skills:Intermediate proficiency in Outlook, Word, and Excel. The American Arbitration Association is anequal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.