Customers trust the Alation Data Intelligence Platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering data-driven innovation at scale. With more than $340M in funding – valued at over $1.7 billion and nearly 600 customers, including 40% of the Fortune 100 — Alation helps organizations realize value from data and AI initiatives.

Alation has been recognized in 2024 as one of Inc. Magazine's Best Workplaces for the fifth time, a testament to our commitment to creating an inclusive, innovative, and collaborative environment. 

Collaboration is at the forefront of everything we do. We strive to bring diverse perspectives together and empower each team member to contribute their unique strengths to live out our values each day. These are: Move the Ball, Build for the Long Term, Listen Like You’re Wrong, and Measure Through Customer Impact. 

Joining Alation means being part of a fast-paced, high-growth company where every voice matters, and where we’re shaping the future of data intelligence with AI-ready data. 

Join us on our journey to build a world where data culture thrives and curiosity is celebrated each day!

Job Description:

We are seeking a highly motivated and detail-oriented NOC Engineer to join our growing team at Alation. In this role, you will play a critical part in ensuring the smooth operation and performance of our cloud infrastructure and SaaS application. You will be responsible for monitoring our Linux systems hosted on AWS, identifying and resolving Application incidents, and collaborating with internal teams to maintain a highly reliable platform for our users.

What you'll be doing:

Proactive Monitoring and Alerting: 

Proactively monitor Alation's infrastructure on AWS, including Linux systems, for performance, health, and security issues. 

Configure and maintain monitoring tools to identify potential problems before they impact users.

Analyze alerts and take appropriate actions such as troubleshooting, escalation, or remediation.

Incident Management:

Respond to network incidents efficiently, following established procedures for diagnosis, resolution, and documentation.

Work collaboratively with internal teams (Engineering, Security) to resolve incidents and restore service as quickly as possible.

Document incident details, root cause analysis, and resolution steps for future reference.

Observability & Automation:

Continuously improve Alation's observability by identifying and implementing new monitoring and logging solutions.

Automate routine tasks using scripting languages (Python, Javascript) to improve efficiency and reduce human error.

Work with the engineering team to develop and implement infrastructure automation tools.

Application Monitoring:

Monitor the performance and health of our SaaS application deployed on AWS.

Analyze application logs to identify potential issues and troubleshoot problems.

Work with the engineering team to ensure optimal application performance and user experience.

You should have:

2 - 5 years of experience in a Network Operations Center (NOC) or similar role.

Strong understanding of Linux system administration.

Experience working with AWS cloud services (EC2, S3, etc.) is a plus.

Familiarity with network monitoring tools (e.g., Nagios, Prometheus, datadog) and scripting languages (Python, Javascript).

Experience with configuration management tools (e.g., Ansible, Puppet) is a plus.

Basic understanding of web application development concepts and familiarity with JavaScript is desired.

Excellent analytical and problem-solving skills.

Strong communication and collaboration skills.

Ability to work independently and as part of a team.

A big plus if you have experience in the following areas:

Experience with container orchestration platforms (e.g., Kubernetes)

Experience with infrastructure as code (IaC) tools (e.g., Terraform)

Experience with incident management methodologies (ITIL)

This is a 24/7 rotational role with on-call responsibilities. You will work a standard work week with two designated off-days that rotate throughout the year to ensure optimal work-life balance.

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Alation, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.                                   
 

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.  
 

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