This position is open to candidates in the Plano, TX and Alpharetta, GA markets

 

Position Overview 

 

This NOC Engineer I position is responsible for applying in-depth knowledge of the network and networking protocols along with excellent communication skills to perform in-depth troubleshooting of all issues that arise.

Essential Job Functions

Network Operations Engineer-Level 1 is responsible for the continuous monitoring and management of the customer networks to ensure alarm receipt and processing procedures are followed. The position will be responsible for generating and processing tickets for technical support and service. Position will identify alarms, raise requests and will perform basic diagnostics of the problem and dispatch it as required to the appropriate Carriers or to dispatch field service technician and/or parts. Other activities may include:

Provides technical feedback to engineering concerning design/product changes/enhancements.Performs the responsibilities in a high pressure, short timeline environment, which includes managing and responding to aggressive customers.Understands, applies and maintains network standards as documented by Architecture & Engineering. Conducts detailed MOP reviews and MOP de confliction to ensure minimal customer impact during scheduled maintenances

 

Requirements

Experience:  1+ yrsEducation Level:  Associate DegreeField Of Study:  Telecommunications or related fieldA combination of education and experience is acceptable

Although not compulsory the following would be ideal

Technical further education, or degreeAppropriate technical certifications, such as Cisco (CCNA or CCNP), Ciena(CE-A or CE-P), MEF CECP, Juniper (JNCIA or JNCIP)

Interpersonal Abilities

Strong verbal and written communication skillsGood troubleshooting skills and methodologiesExperienced in analyzing issues, distilling and communicating their relevant aspectsAbility to identify risks/issues and develop recommendations for resolutionShift work and on-call flexibility (primarily day shift with on-call rotation)Attention to detail with good organizational capabilitiesAbility to prioritize with good time management skills
 Knowledge, Skills or AbilitiesExperience with the following equipment: Fujitsu Flashwave product line (9500 series, 7500, 7420, 4100, 4100es, 4020, 4500); Turin Force 10 equipment; Ciena Optical and Ethernet equipment (CESD 3930, 3931, 3960, 5150, 5410 and ActivFlex 6500 etc...); MRV Optiswitch (OS9000, OS900); Juniper MX and EX SeriesSME in Transport EquipmentAbility to effectively isolate issues in a very timely mannerExtremely proficient in using Netsmart 1500 & Netsmart 500Extremely proficient troubleshooting SONET(OC-3, OC-12, OC-48)Thorough understanding of SONET and DWDM theory(C-band, L-band, wavelengths)Thorough understanding of Linear and Ring topologiesThorough understanding of sub-tended equipment and circuitsThrough understanding of Ethernet and Routed NetworksAbility to effectively drive a MOPAbility to trend issues and co-ordinate work with Optical Engineering to resolveRequires little to no supervisionExperience with test sets(JDSU, T-berd, Exfo)

 

Other Skills/Abilities

Dependable -- more reliable than spontaneousPeople-oriented -- enjoys interacting with people and working on group projectsAchievement-oriented -- enjoys taking on challenges, even if they might failDetail-oriented -- would rather focus on the details of work than the bigger picture

 

Physical Requirements

Must be able to sit, stand, walk, stoop, kneel and reachMust be able to speak, write, read and understand EnglishMust have visual acuityMust be able to lift 0-25 pounds