The successful NOC Engineer will perform network surveillance to maintain the integrity of Dobson Fiber Business’ production network. The role of the NOC Engineer is to ensure the reliability of Dobson Fiber's network that serves our clients by providing support that will promote the health and stability of the network. The NOC Engineer works cross-functionally with internal resources, equipment vendors, and facility providers to resolve issues in our deployed infrastructure. They will monitor, troubleshoot, and repair Optical, SONET, DWDM, CWDM, Ethernet, and IP products and services. Requires a strong understanding of Layer 1, 2, and 3 principles with practical application across multiple HW/SW vendors. Must be able to work individually and as part of a team while multi-tasking and adapting in a fast-paced environment. Requires excellent internal and external communications skills by providing regular repair updates to external customers and internal stakeholders. This position will support a 24x7x365 work environment and will involve working weekends and holidays. Job Responsibilities Work with LECs, IXCs, vendors, internal departments, and customers to troubleshoot impairments and outages as required. Utilize the ServiceNow ticketing system for documentation, escalations, and Field Operations dispatches. Follow prescribed escalation (internal/external) policies within SLAs. Read and interpret CLR/DLRs. Monitor network alarm systems and the Dobson Fiber network equipment to detect service outages and network degradation conditions. Troubleshooting Electrical/Optical/DWDM/SONET/Ethernet/FttT/FttH issues on the network as needed. Timely detection of network-impacting events where Dobson Fiber has an obligation based on custom contract commitments. Perform fault analysis, isolation, and remediation in switching, digital, optical, and other technologies. Perform incident management functions for all core network events by documenting all alerts and actions taken in various systems and tools. Provide Single Point of Contact duties for high-risk & service-impacting events. Interface with customers, engineers, vendors, and technicians to resolve trouble reports. Provide technical assistance for service partners and ILEC technicians during service-impacting network events. Perform maintenance level activities such as configuration changes, reloads, card insertion and removal, and hardware upgrades on various IP, transport, and PON platforms: Calix, Nokia, Juniper, and others. Train other NOC Tier I & II, engineers as needed on process and technologies. Work on other projects as needed. Be able to operate in a 24x7x365 Network Operations Center; this includes shift work, 2nd and 3rd shift hours, and weekends. Qualifications 2-3+ years' experience working in NOC environment in the telecommunications industry. 1-2 years of dealing and communications with other Carrier NOCs to accomplish the team’s objectives. Cisco CCNA or equivalent certification (A Plus). Excellent oral and written communication skills, eager to provide outstanding customer service to internal and external clients. Demonstrable knowledge of the following IP protocols: BGP, OSPF, MPLS, Spanning Tree, and ISIS. Familiar with CWDM/DWDM (C-band, L-band, Digital DWDM) theories and protocols, must have experience with troubleshooting wavelengths (2.5g, 10g, 40g, 100g+) Demonstrable knowledge of the following platforms: Calix, Nokia, Ciena Wave server, Ciena Cyan, Ekinops, Turin (Force 10), Juniper, Adtran, Metaswitch VoIP/ SIP Softswitch and Session Border Controller, and others. Proficient troubleshooting SONET (OC-3, OC-12, OC-48, OC-192) Ability to troubleshoot Layer 1-3 faults in platforms listed. Demonstrable knowledge of various network troubleshooting tools such as, but not limited to: ping, traceroute, telnet, SSH, and SNMP. Ability to acknowledge multiple network alerts and messages and determine customer and/or network impact due to symptoms presented. Ability to effectively direct field technicians and other personnel during troubleshooting and maintenance activities Experience performing circuit testing procedures and test equipment. General understanding of fiber optics and reading OTDR information and GIS systems. Requires computer literacy: Microsoft Word, Excel, PowerPoint, SharePoint, Teams, OneNote, etc. Must be able to work independently and in a team environment with minimal guidance while focusing on a sense of urgency for customer-impacting issues. Must be able to work beyond the normal shift during outages and when working on special projects. Ability to solve practical problems and deal with various concrete variables in situations with limited standardization. Ability to interpret instructions furnished in written, oral diagram, or schedule form. Must be able to sit/stand for long periods and perform other physical demands in the position, including but not limited to lifting 30-40 pounds. Desired Qualifications Microsoft, A+, or MCP certification Cisco CCNA certification Working Conditions Flexible Shift Schedule. Ability to work on-call rotation. Ability to have a positive mental attitude. Must be able to lift and carry or otherwise move 25 pounds occasionally. Work is normally performed in a typical interior/office work environment. Visual perception to perform activities at distances close to the eyes. Hearing enough to understand and communicate by telephone and in person. Arm-hand dexterity enough to demonstrate and operate keyboards and small office equipment. Environmental/Working Conditions No travel required for this position Indoor office environment Physical Requirements Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enables the use of office machinery. Oral and auditory capacity enables interpersonal communication and communication through automated devices like the telephone. Safety Expectations Each employee is responsible for his/her own safety. No task should be completed unless it can be completed safely. Employees will: Comply with all company safety programs, rules, regulations, procedures, and instructions applicable to his/her own actions and conduct. Refrain from any unsafe act that might endanger him/herself or fellow workers. Obey all posted company, state, and federal hazard and traffic safety signs. Use all safety devices and personal protective equipment provided for their protection. Report all hazards, incidents, and near-miss occurrences to their immediate supervisor or Director of Safety within 2 hours, even if no injury or property damage occurred. Promptly report all injuries and suspected work-related illnesses, however slight, to his/her immediate supervisor or Director of Safety. Employees who drive company vehicles must possess a valid and appropriate driver’s license for driving the vehicle, and employees who operate company equipment must be trained and authorized. Employees operating company vehicles and equipment must comply with state and federal laws and regulations. Seat belt use is required while operating any company vehicle or equipment. Texting while driving is prohibited by Dobson Fiber policy and State Law. Participate in safety committee meetings, training sessions, and surveys as requested and provide input into improving safety. Notify your supervisor or Human Resources immediately of any change in physical or mental condition or use of prescription drugs or illegal drugs that would affect the employee’s job performance or the safety of him/herself or others. Working under the influence of alcohol or illegal drugs is strictly prohibited at any company facility, workplace, worksite, or when operating any company vehicle or equipment. Any employee, contractor, or subcontractor who works or reports to work under the influence of alcohol or illegal drugs will be subject to disciplinary action, including possible termination of employment or loss of contract. Notify the Human Resources Director within five days of serious driving, drug/alcohol, or criminal convictions. Be a safe worker on and off the job. Help coworkers do their job safely. Approach work with a safe attitude.