Kforce has a client that is seeking a NOC Incident Manager in Littleton, CO. Responsibilities: * NOC Incident Manager will own responsibility for end-to-end Incident Lifecycle Management (Sev 1 -4) * Oversee the incident management process and team members involved in resolving the incident, as well as driving Ticket management analysis and follow-up until closure * Assist with prioritizing/deprioritizing incidents according to their urgency and impact on the business * Collaborate and escalate issues with the Advance Ops, Engineering and Vendor teams when critical/time sensitive support and resolution is needed * Manage outage and emergencies, including the agreed assurance KPI's & SLA * As a NOC Incident Manager, you will work in close collaboration across multiple functions within Dish: RF, Deployment and Integration teams, Tech Dev, Core, Cloud Infra, Network Engineering and Market teams * Assist in tracking top issues and areas for continuous improvement and focus * Drive resolutions for customer complaints (CXO) within service level agreements (SLAs) and ensure effective operational performance and management * Own responsibility for Trouble Tickets updated with all the technical details, and troubleshooting MOP's and templates * Maintain the National Level Availability >99.50% * Manage internal, external and customer incident escalations and follow-ups as well as process adherence