Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewThe Network and Security Operations Center provides 24x7 monitoring and response services for 9-1-1 Public Safety Answering Points (PSAP).
Job Description

Shift hours: Wednesday through Saturday, 10:00 pm - 8:30 am Central

Under general supervision, this position will perform duties focused upon network/systems infrastructure, general troubleshooting, and outage reporting. Primary responsibilities include but are not limited to network monitoring and management, recording and resolving customer issues in a timely manner utilizing the provided software tool sets. Typical solutions being supported include Windows Desktops, Windows Servers, Linux Servers, Out of Band Management Solutions (modems), and networking devices (switches, routers and firewalls).

Qualifications 

1+ years of technical support experience in a customer-facing IT service organizationMicrosoft Windows OS (operating systems) support experienceRemote or virtual machine support experience a plusNetwork fault monitoring dashboard experienceExperience with endpoint administration for security, patch, or backup managementUse of ServiceNow or Remedy for case and incident managementExceptional written and verbal communication skillsAbility to remain level-headed and professional at all times This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

The salary range for this role is $58,000 - $60,000

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Basic RequirementsMinimum of a high school diploma1+ year of experience in Customer Service, Call Center, or Operations supportLegal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.​
Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

Incentive Bonus PlansMedical, Dental, Vision benefits401K with Company Match9 Paid HolidaysGenerous Paid Time Off PackagesEmployee Stock Purchase PlanPaid Parental & Family Leaveand more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.