NOC Technician
Blue Rose Consulting Group, Inc.
Blue Rose is seeking an NOC (Network Operations Center) Technician to support our work with a federal client in Ashburn, VA. This is On-Site and is open to U.S. Citizens.
Successful candidates will be required to complete a full background investigation.
In this role you will:
+ Demonstrate comprehensive knowledge of key tasks on a large high visibility IT program
+ Be responsible for using Enterprise Monitoring tools to identify and escalate data center infrastructure incidents through multiple communications mechanisms
+ Work on high visibility or mission critical aspects of a given program and performs all functional duties independently.
+ Provide 24x7x365 support, resource will provide a central point for identification, troubleshooting and escalation of incidents that arise in all environments
+ Provide support on Incident bridge calls with emphasis on restoring service to users as quickly as possible, troubleshoot toward the resolution of incidents, and manage incidents to completion
+ Compile incident time lines, support change in activities, and record incidents in to the ITSM platform BMC Remedy
+ Create, update and maintain Standard Operating Procedures, Technical User Guides, Troubleshooting Guides, and Customer Contact Database
+ Conduct quarterly reviews of all documents
+ Populate Knowledge Management Database with known troubleshooting procedures
+ Monitor all applications and systems in production, development, and test environments at all Data Centers
+ Coordinate, escalate, and/or resolve operational system/application/network events that have the potential of negatively impacting system and application availability to the user community
+ Escalate incidents in accordance with established client escalation procedures
+ Identify and respond to potential problems or trends before failure or degradation occurs
+ Provide information on scenarios for monitoring, automation, and adjusted threshold levels to allow appropriate action to be taken before adverse impact occurs
+ Develop and/or enhance processes to detect and prevent future incidents and allow for quicker diagnosis and resolution if further incidents occur
REQUIREMENTS:
Candidates must have:
+ 3 years of experience supporting incident, problem, and change management activities for a large government agency
+ 2 years of experience working on high visibility or mission critical aspects of a given program and performing all functional duties independently
+ 3 years of experience using the following or similar tools: Fault and Performance monitoring and reporting tools such as IBM Netcool Omnibus, AppDynamics, HP Operations Manager, Splunk
+ 3 years of experience using incident management tools such as ServiceNow, BMC Remedy
+ 3 years of operational experience within a large-scale, complex Manager of Manager (MoM) type monitoring environment
+ 3 years of experience with supporting one or more of the following Data Center technologies:
+ Java App Servers, VMWare, Oracle, Unix/Linux, or IBM technologies like MQ, AIX, DB2/UDB
+ Strong verbal communication skills
+ Ability to work evenings and weekends as needed
Work Schedule:
+ Initial training: ~2-4 weeks will be 1st shift Mon-Fri (0700 – 1530); locations split between Ashburn, Springfield, and remote
+ Likely work schedule post training: 3rd shift Tues – Sat (2300 – 0730); Ashburn client site
+ Shift and days will be confirmed prior to onboarding, but candidates must be willing to support 2nd (1500 – 2330) or 3rd (2300 – 0730) shift
Education:
+ 3+ years of experience and a B.S. degree. Bachelor of Science (BS) can be substituted with an additional 4 years of related experience.
Salary: $88,000 - $98,000
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