NOC Technician Job Description:



Shifts: The FiberNet NOC operates on a 24x7 basis and NOC staff monitor the network on a three-shift schedule. Staff are expected to work any shift as assigned.

- Sun -- Thursday 6am -- 3pm

- Sun -- Thursday 2pm - 11pm

- Tue -- Saturday 10pm -- 7am



Work Duties:

- Montgomery County is seeking experienced NOC Engineers to support a 24x7x365 enterprise operations center.

- Staff will support a 24x7 FiberNet Network Operations Center (NOC) serving Montgomery County Government Departments and County Agencies including Montgomery County Public Schools, Montgomery College, Washington Suburban Sanitation Commission, Washington Metropolitan Park & Planning Commission and Housing Opportunities Commission.

- Duties focus on the overall operation of the County's FiberNet composed of over 600 miles of optical fiber, 1200 Cisco switch/routers, Aruba 802.11 Access Points and all supporting infrastructure.

- Other network topologies include Passive Optical Network (PON) sites and Dense Wave Division Multiplexing (DWDM) sites.

- The NOC Engineer will be responsible for monitoring network dashboards, analyzing problems, troubleshooting incidents, coordinating and reporting all operational information concerning the enterprise network infrastructure.

- The successful applicant will serve as an on-duty and on-call technical resource to resolve complex issues and support staff for network related issues.

- There may be shifts where you will be the sole engineer and you must be able to calmly multi-task, apply critical thinking, and perform duties efficiently.

- Staff must be capable of responding to network faults and supporting service provisioning & delivery in FiberNet.

- Acceptable candidates must be available to work in the following two capacities: NOC Engineer and NOC Field Technician. It is expected that most time will be spent working as a NOC Engineer with time out of the rotation to work closely with associates on service delivery and problem resolution in the field.

Conversion Salary Range (conversion not guaranteed): $50k - $60k based on experience

Pay Rate Range: $24/hr - $28/hr based on experience

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