Description We are looking for a NOC Technician to support network operations from 11pm - 7am, onsite. Responsibilities: • Engage telecom providers and monitor the network management system to drive restoral efforts. • Keep incident details updated in the incident management tool with accurate information in a timely manner. • Work with the team to resolve moderate to complex issues with critical customer services. • Use discretion to interpret and apply established processes to avoid prolonged or wider spread failures. • Monitor and troubleshoot system performance, and escalate network issues as necessary. • Participate in the design and configuration of network solutions. • Provide customers with guidance to resolve problems, with a focus on attention to detail. • Train on three all NOC 3 positions: Transport, DataLink, Applications. • Ensure the continuous monitoring of network components, ground station/radios, and central processing systems. • Maintain the daily flow of millions of messages through the continuous monitoring of central channels connected to routers. Requirements • Demonstrated proficiency in Customer Service • Excellent Communication skills • Experience in Training others • Ability to Design and implement tech solutions • Proficiency in Troubleshooting various tech issues • Understanding of Networks and related technologies • Familiarity with industry Practices and standards • Ability to handle and resolve Queries efficiently • Proven ability to Resolve Issues in a timely manner • Experience with Configuration Management • Knowledge of various tech Protocols • Ability to Prioritize tasks effectively • Experience with tech Deployments • Ability to work with various Business Units • Knowledge of Computer Hardware • Experience with Disability Claims is a plus • A mindset oriented towards Innovation • Familiarity with Routers and related technologies • Experience in the Telecom industry • Understanding of Bonds and related financial instruments • Knowledge of Firewall Technologies • Language Interpretation skills are a plus • Experience with Circuit Board technology • Understanding of IP Protocol • Proficiency in Cisco Technologies Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .