JOB SUMMARY:  The three primary components of this position include physical security, system monitoring, and first tier technical support. The NOC Technician’s primary role is to provide 24x7 network monitoring of voice, video, and data transport and switching networks, field operations support, technical customer support to clients, and internal associates. This position is cross trained between the NOC Role and the Security Role (potentially spending 50% of time in each role).    NOC Technician ESSENTIAL DUTIES, FUNCTIONS & KEY ACCOUNTABILITIES (include but are not limited to) NOC: Responds to client communications and resolves problems to the client’s satisfaction or escalate as appropriate. Provide hands on support for physical hardware in the data center. Prioritizes and organizes daily follow-up ensuring timely resolution of client requests. Monitor and report on ongoing maintenance and outage activity Communicate ongoing issues to the company and customers as appropriate. Perform 24 x 7 x 365 network monitoring of voice, video, and data transport and switching networks. Respond to monitoring system alarms and initiate appropriate corrective actions including reporting power outages to the serving electric utility, correlating alarms with customer or network circuits, reporting problems to interconnecting carriers when applicable, and dispatching on-call technicians. Monitors all critical facility infrastructure, including UPS, generator, and HVAC systems. Maintains comprehensive documentation on events such as alerts, service disruptions, and critical incidents. Security: Screens and assists visitors and customers with a legitimate need to gain entry to the facility through the admittance process. Resolves emergency/personnel situations by directing actions on location, coordinating with management and law enforcement as necessary. Monitors and maintains physical access controls. Tours assigned route checking for unlocked doors, unsafe conditions, security violations, fire hazards, mechanical problems, blocked exits/doors/stairways, unauthorized persons, etc. and logs conditions in building inspection reports. Documents and escalates security concerns and events. Responsible for coordination of all deliveries (inbound/outbound) both for VENYU and customers including communicating to recipients and properly documenting all incidents OUR EXPECTED BEHAVIORS: Upholds and acts in accordance with REV’s Guiding Principles.   EVALUATION:                         Performance of this job will be evaluated in accordance with procedures established by the company.   QUALIFICATIONS & PREREQUISITES (Required) NOC Technician Associate degree preferred; and/or High School Diploma with equivalent work experience Must have a valid driver’s license, reliable transportation and be able to pass a full background check Demonstrated ability to work in a team environment Experience in a customer service, technical or client support role Strong organizational & time management skills required Proficiency in MS Office products Excellent communication and interpersonal skills; ability to work with all levels of organization GENERAL INFORMATION: This job description does not restrict the company’s right to assign or reassign duties and responsibilities of this job at any time. This job description is subject to change at any time.