Kforce has a client that is seeking a NOC Technician Level 1 in Boca Raton, FL. Responsibilities: * Support NOC phone and provide customer status updates as needed * Exercise tact and diplomacy when processing incoming and outgoing telephone calls from tenants, FAA, FCC, Company team members and complaints from the general public * NOC Technician Level 1 will monitor physical security systems and site access control * Monitor network switches, firewalls, and circuits providing internet access circuits to tenants * Monitor facilities sub-systems including, but not limited to HVAC, power, and access controls * Monitor tower lights using proprietary software programs and process incoming alarms; File, extend and cancel NOTAMS in compliance with FAA Specifications * Complete and update trouble-ticketing entries clearly and concisely exhibiting excellent written communication skills * Communicate clearly via email, trouble-ticket items and other required notices to RSM, Area Operations Director, or Facilities Director and other required parties in a timely manner * Read and respond to personal and NOCC email in a timely manner * As a NOC Technician Level 1, you will perform miscellaneous office clerical duties to maintain NOCC reports and files * Work cooperatively in a team environment by interfacing effectively with coworkers, supervisor and customers * Other projects and duties as assigned