Pretoria
R7000 - R12000
Are you ready to take your career to the next level in the dynamic world of technology? Join our team as an IT Operations Specialist and be part of a cutting-edge organization that values innovation, teamwork, and excellence.
Key Responsibilities:
· 24/7 proactive monitoring and support of the live and staging infrastructure.
· Investigate and react to any live issues that might arise.
· Act as an escalation point for issues flagged by customer support.
· Partake in the design and implementation of new setups.
· Handle service requests, incidents, problems, and change requests, using ITIL best practice.
· Assist in process improvement and automation.
· Troubleshooting on a daily basis.
Qualifications and Minimum Requirements:
· Senior Certificate (essential).
· Minimum of 3 years’ experience in technical support and monitoring.
· All-rounder, with very good IT knowledge and expertise in Linux technologies.
· Excellent communication skills, capable of delivering information to both technical and non-technical personnel.
· Ability to work autonomously and in a team environment.
· Good problem-solving skills.
· Excellent attention to detail and organizational skills
· Competencies in Microsoft Office Suite – Intermediate Level or higher – Excel proficiency is important.
· Remedy & Team Support experience.
· Polite and compassionate without lacking confidence.
· Strong interpersonal skills (with clients, suppliers, and team members), good relationship-building characteristics.
· Good communication skills.
· Deadline-driven.
· Accurate and attention to detail.
· Able to multi-task.
· Organized.
· Honest and reliable.
· Analytical.
· Punctual.
· Perform well under pressure.
· Solution-Driven.
Posted 2024-01-24
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