Role: Customer Success Specialist

Location: Fairport 

Excellent Pay and Benefits! 

Qualitrol employees receive a competitive salary, twenty-eight days of paid time off (includes PTO and Holidays), great health benefits that are effective your first day, flexible working hours, up to 100% education reimbursement towards a degree, and 401k matching (vesting immediately). We have annual reviews and career development planning to help get you to the next level in your career. Our family friendly environment also provides paid Maternity/Paternity leave, Adoption leave, Life Insurance and more.

You will love working with colleagues who have a genuine desire to innovate and seek out complicated problems. We believe in absolute inclusion and diversity. Qualitrol associates enjoy the autonomy, breadth of responsibility, and creativity that are typical in a medium-sized company, while sharing resources, standard methodologies, and growth opportunities that are found in a Fortune 500 company like Fortive.

Your Impact

As a Customer Success Specialist with the Asset Protection product line, you will be exposed to many facets of the business. From triaging and replying directly to inbound client requests; to working with the engineering, and production teams to ensure a smooth and successful client experience. The exposure provided opens many growth opportunities. We seek continuous improvement for our Customers our Products our Processes and Ourselves. Great opportunity to join a dynamic, diverse, driven, engineering team with a growth mindset!

Here’s where you’ll demonstrate your proficiencies: 

Product Support:

Provide tier 1 quotations and technical documentation, escalating to tier 2 Applications Engineer or Order Administrator where necessary. Triage inbound client requests. Act as tier 1 phone support for inbound calls, escalating to tier 2 Applications Engineer or Order Administrator where necessary. Provide proactive client support to ensure success from quote to order. Some order entry functions may be required.

Orders:

Using Salesforce manage orders from entry to delivery and responding to customers inquiries. Triage inbound client requests. Act as tier 1 phone support for inbound calls, escalating to appropriate department. Provide proactive client support to ensure success from order to delivery. Some quoting functions may be required. Ability to evaluate problems as they arise and propose solutions from established options. 

Qualifications - External

Skills & Experience

The successful candidate will be able to demonstrate the following skills and experience:   

Minimum 1 year of related customer service experience. Associate’s degree preferred. Strong written and verbal communications skills. Strong phone etiquette and problem-solving skills.  Focus on Customer Success. Requires attention to detail and ability to quickly learn new processes required. Process Improvement Experience. Collaborates well with teammates and cross-functionally. Works within established procedures with a moderate degree of supervision. 

Preferred Skills:

Oracle and Salesforce experience. Knowledge of electric power transmission and distribution. Bilingual is a plus.

 

 

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.