Compensation: $28 - $30 per hour

Logistics Warehouse in Cerritos is looking to hire a  Customer Service Representative (Mandarin Speaking)

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Schedule: Monday to Friday, 8:00 AM - 5:00 PM
\nPay Rate: $28-$30 per hour (based on experience)

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Job Description:
\nWe are seeking a Logistics Warehouse Customer Service Representative who is fluent in Mandarin to join our team. The ideal candidate will provide outstanding customer support, ensure accurate order processing, and collaborate with warehouse staff and customers to ensure smooth logistics operations.

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Responsibilities:

\n\n\n\tProvide prompt and courteous responses to customer inquiries in a timely manner.\n\tReceive, process, and verify customer orders with accuracy.\n\tEnsure orders are completed and shipped on time.\n\tCollaborate with warehouse staff to fulfill orders and arrange shipments or deliveries.\n\tEscalate queries and concerns as needed to appropriate team members.\n\tWork with a team of Customer Service Representatives and other departments to address and resolve issues.\n\n\n

Qualifications:

\n\n\n\tPrevious experience in logistics or transportation required.\n\tProficiency with CargoWise software.\n\tFluency in Mandarin (written and spoken).\n\tFamiliarity with WeChat for customer communication.\n\tKnowledge of ECCANG system is a plus.\n\tStrong organizational and multitasking skills.\n\n\n

Benefits:

\n\n\n\t401(k) with company matching\n\tComprehensive health insurance (medical, dental, vision)\n\tPaid time off (PTO)\n\tEmployee discounts\n\n#HSCE