Are you passionate about technical support and looking to grow your career with an industry leader? Toro Australia is seeking a dedicated NSN Technical Support Officer to join our dynamic team in Brisbane. As a key player, you’ll provide customer service and act as the point of contact at NSN's knowledge center, troubleshooting irrigation hardware and software for TORO NSN systems, and fulfilling orders for warranty equipment replacement. If you thrive in a fast-paced environment and enjoy solving technical problems, this role is perfect for you! What’s In It For You? + Extensive training and development opportunities to grow your skills and advance your career within Toro. + Work in a collaborative environment where customer satisfaction is the top priority. + Engage with a diverse team, ensuring the smooth operation of NSN systems. + Enjoy a stable and supportive work schedule (Monday to Friday) with a market-leading company that values its employees. What Will You Do? + Troubleshooting and Support: Handle inquiries and troubleshoot software/hardware issues, including TORO proprietary software and Microsoft operating systems. + Diagnosis and Repair: Diagnose problems, recommend or perform minor repairs, and use diagnostic tools to evaluate system hardware. + Remote Assistance: Provide remote support, often via telephone, to diagnose issues and explain operational procedures. + Documentation and Shipping: Document customer interactions and shipments and manage shipping of systems and components. + Training and Compliance: Train distributors, dealers, and customers on Toro products, participate in ongoing training, and adhere to OHSW policies and procedures. What Do You Bring? + Education and Experience: University degree and/or 2 years of industry experience. + Technical Proficiency: Knowledge of computers, peripherals, Microsoft Windows operating systems, and MS Office Suites. + Communication Skills: Strong interpersonal skills, bilingual in English and Japanese, and ability to build effective business relationships. + Organizational Skills: Strong organizational, planning, and influencing skills, with a proactive and flexible approach. + Independence and Compliance: Ability to work independently or as part of a team, awareness of safe working practices, and possession of a valid Australian motor vehicle license and passport for travel. Why Toro? Toro Australia is a leading global provider of innovative solutions for outdoor environments, including turf and landscape maintenance, construction, and irrigation. At Toro, people and performance are valued equally, fostering an ethical workplace where relationships thrive on trust and respect. Join us and be part of a team that is dedicated to excellence and customer success. How to Apply? If you are excited about the opportunity to join a market-leading company with strong “People Values” and believe you have what it takes to succeed, apply now via our careers page at toro.com.au/jobs-at-toro. We look forward to welcoming you to the Toro team! Only shortlisted candidates will be contacted.