Category:

RN Professional

City:

Jackson

State:

Tennessee

Shift:

0 - Other Shift (United States of America)

Job Description Summary:

<h2><b>Overview</b></h2><div><div><div><p>The Nurse Liaison will facilitate communication with patient families, resolve potential communication conflicts, improve Patient Satisfaction by compassionate advocacy and serve as a resource for the patient family, nursing staff, and surgical staff. Under the general supervision of the Clinical Coordinators and Director of Peri-Anesthesia Services, responsible for continuous, compassionate communication with patient families as scheduled.</p></div></div></div>

Responsibilities

Greet patient, families and/or visitors.
Introducing self to peri-anesthesia areas.
Create a connection with families of surgery patients in the waiting areas.
Be accessible as a resource for families and staff.
Educate families as necessary on processes and phone communication.
Coordinate information/updates between OR, PACU and medical staff as necessary.
Address communication opportunities as they arise by following up with the peri-operative areas, then reporting back to the family.
Provide support and compassion presence to waiting family members.
Provide service recovery on an as needed basis.
Performs related responsibilities as required or directed.
 

Qualifications

EDUCATION: Skill and competence in the principles, concepts, and techniques of the nursing profession. Such proficiency is required through completion of an associate, diploma or baccalaureate degree in nursing.  
LICENSURE, REGISTRATION, CERTIFICATION: Current licensure as a Registered Nurse by the State of Tennessee.  
EXPERIENCE: N/A

NONDISCRIMINATION NOTICE STATEMENT

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.