The salary range for this position is $36.32 - $58.84 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Benefits

$10,000 Tuition Reimbursement per year ($5,700 part-time) $10,000 Student Loan Repayment ($5,000 part-time) $1,000 Professional Development per year ($500 part-time) $250 Wellbeing Fund per year($125 for part-time) Matching 401(k) Excellent medical, dental and vision coverage Life insurance Annual Employee Salary Increase and Incentive Bonus Paid time off and Holiday pay

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional and financial well-being. Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Description

The Nurse Navigator Emergency Services reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

A skilled professional nurse with competence in a specialized area of nursing. Works cooperatively and communicates effectively within a multidisciplinary framework to actively promote holistic care for patients and their designees. Demonstrates self-direction and initiative in the role of nurse clinician, educator and consultant. Provides direct patient care and/or consultation using in-depth clinical knowledge and skills in area of expertise. AA/EOEPromotes customer service and communication between the healthcare team and patient and/or designee.

Responsibilities:

Effectively collaborates with the patient, their designees, and members of the healthcare team, while maintaining ANA standards of professional nursing practice.Supports patient discharge through instructions and/or assistance with post emergency department careCommunicate and collaborate with emergency and other ancillary departments around care coordinationServes as a resource for patients and their designees while coordinating additional resources as requested by the care teamCoordinates patient referrals to insurance companies and doctors’ offices as requested by Emergency Department leadershipGuides patient through post discharge follow ups as specified via outpatient pathway stepsServes as an Emergency Department resource to facilitate communicationProvides teaching to patient and/or designeeFollows up on patients with specialized needsMonitors quality of care, physician and patient satisfaction through follow upMonitors database reports and identifies trends or opportunities for quality improvementComplies with all existing policies and protocols related to patient careProvides pathway coverage across the NM system as neededProvides education surrounding the outpatient pathways to care teams through case follow-up and other formal educational materials as appropriate.Performs routine programmatic maintenance and control, routine reporting out to ED leadership.Collaborates with other stakeholder departments in maintaining and growing the outpatient pathway program.Other duties and responsibilities as assigned

Qualifications

Required:

Licensed as a professional nurse in the state of IllinoisBaccalaureate degree from an accredited Nursing programTwo years of clinical experience as a Registered NurseCurrent related experience within the past five yearsCurrent American Heart Association Certification: Basic Life Support / Healthcare ProviderAbility to communicate effectively in English, both verbally and in writingExcellent customer service skillsExpert at crucial conversationsAnalytical ability is requiredInteract effectively and collaborate with patients, their designees, and multidisciplinary team

Preferred:

Proficiency in SpanishPrior case management or patient navigation experience in an acute or outpatient settingAmerican Heart Association Certification: ACLSSpecialty Certification in Nursing (BCEN/ENA or ANCC designated certification)Two years clinical experience in Emergency Services or other hospital settingPrior experience in program management and/or process improvement

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.