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The University of Miami Health System, "UHealth", Department of Medicine has an exciting opportunity for a Full-Time Nurse Navigator 1 to work in South Florida.

The Nurse Navigator 1 is the initial point of contact for a patient entering the health system and assures timely scheduling of the first appointment, and coordination of care after completion of the first appointment and supports the patient throughout the care continuum. The Nurse Navigator 1 (H) serves as a liaison between patients, families, caregivers, and the multidisciplinary care team.  The incumbent demonstrates a commitment to quality patient care, implements creative and innovative ways to meet the diverse needs of the patients and ensures best practices.

Core Responsibilities:

Triages new patient appointments to the appropriate provider(s) and assures timely scheduling of initial appointments.

Reviews outside medical records for appropriate scheduling.

Assess barriers to care and refers to support services, local, and national organizations when needed.

Educates on the treatment plan for patients based on diagnosis. Supports patients throughout the care continuum.

Counsels individuals and patients on positive health practices.

Collaborates with a multidisciplinary team of experts to outline the best treatment for patients.

Performs holistic evaluation of specialty population, making use of enhanced proven techniques and procedures to achieve better results.

Implements the improvement of patient care, and healthcare policies and resources.

Mentors other healthcare professionals by functioning as a preceptor or coordinating preceptors for visiting professionals, students, new graduates, and orienteers.

Maintains professional knowledge by affiliating with professional and technical organizations, and participating in applicable continuing education programs, conferences, seminars, and workshops.

Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Department Specific Functions:

Maintain and escalate patient escalation list

Review requests for add-on and escalation list urgent visits

Triage order based on highest need (symptoms, prognosis, etc.)

Provide CBOR with patients to fill available clinic slots

Contact/confirm scheduled new patients/initial visits

Ensure patients have not been seen inpatient or outpatient

Notify CBOR to change visit type/schedule if follow up

 Call patient one week prior to scheduled visit

Introducing palliative medicine and benefits

Assess for expectations/needs

Assess for transportation or tele barriers

Prior Outpatient Authorization

Submit prior authorizations requested by provider/pharmacy

Notify provider of appeals/denials

Arrange appeals/peer review for providers

Patient phone call

Patient evaluation- Nursing (clinical) assessment of symptoms or clinical concern

Secure message provider with questions or to follow up if needed

In-basket messages

Patient evaluation- Nursing (clinical) assessment of symptoms or clinical concern

Secure message provider with questions or to follow up if needed

Clinic follow up phone calls

CORE QUALIFICATIONS:                                                                                                   

Bachelor’s degree in relevant field

Valid State of Florida Registered Nurse (RN) license

BLS from American Heart Association only                                   

Minimum 2 years of relevant work experience

Ability to maintain effective interpersonal relationships.

Ability to communicate effectively in both oral and written form.

Skill in collecting, organizing and analyzing data.

Proficiency in computer software (i.e., Microsoft Office).

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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