Overview As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home. It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease to fulfill our purpose of creating More Lives, Better Lived. Does this sound like you? Showing Up Somatus Strong We foster an inclusive work environment that promotes collaboration and innovation at every level. Our values bring our mission to life and serve as the DNA for every decision we make: Authenticity: We believe in real dialogue. In any interaction, with patients, partners, vendors, or our teammates, we are true to who we are, say what we mean, and mean what we say. Collaboration: We appreciate what every person at Somatus brings to the table and believe that together we can do and achieve more. Empowerment: We make sure every voice gets heard and all ideas are considered, especially when it comes to our patients’ lives or our partners’ best interests. Innovation: We relentlessly look for ways to improve upon the status quo to continuously deliver new solutions. Tenacity: We see challenges as opportunities for growth and improvement — especially when new solutions will make a difference for our patients and partners. Showing Up for You We offer more than 25 Health, Growth, and Wealth Work Perks to help teammates learn, grow, and be the best version of themselves, including: Subsidized, personal healthcare coverage (medical, dental vision) Accrual of 3 weeks’ Vacation (PTO) Professional Development, CEU, and Tuition Reimbursement Curated Wellness Benefits supporting teammates physical and mental well-being Community engagement opportunities And more! The Nurse Practitioner Scheduler will provide front line support to Nurse Practitioner end users by responding to telephone calls, email, Micro Soft Teams Chat, and electronic requests for technical support to include Service Requests. He/she will document, track, and monitor all incidents reported from each original support request to ensure a timely resolution. The MRA Coordinator/Administrative IT Support Specialist demonstrates knowledge of commonly used Service Desk concepts, practices, and procedures and relies on instructions and pre-established guidelines to perform the functions of the job. This role is a fully remote position where you must reside in the state of VA. Responsibilities Provide timely support and coordination of Nurse Practitioners, Community Health Workers in their use of the clinical applications within Renal Care IE. Scheduler Schedule MRA visits for all assigned Nurse Practitioners and / or geographic areas. Collaborate with operations team to assure coordination of telehealth assisted and RN piggyback visits. Maximize productivity of Nurse Practitioners to assure visit count goals are met. Coordinate and manage Nurse Practitioners Outlook Calendars to ensure “block scheduling” is being followed and 4 MRA assessments are scheduled on each NP (Nurse Practitioner) calendar per day Track MRA (Medicare Risk Assessment) completions via MRA Tracker weekly Track failed/canceled MRAs to include detailed report as to root cause weekly Implement and monitor MRA Ticket system to track and document All issues related to MRA workflow execution Ensure that the incoming requests and trouble calls are monitored and addressed promptly. All calls should be addressed the same day. Emergent issues are to be reported up to immediate supervisor for review Participate in special projects IE. CMA (Care Management Assessment) completion This role will be responsible for processing inbound and outbound communication (Fax, telephonic, and letters) and ensuring completeness of medical records Enter, review, and verify member information within the care management platform Communicate with care teams regarding admission & discharge status of members Establish positive, supportive relationships with providers and patients Perform other duties and responsibilities as required, assigned, or requested.  Qualifications Must possess a high school diploma or GED Must be organized, detail-oriented, and able to handle multiple tasks simultaneously Ability to verbally articulate and communicate with manager, team members, and customers Proficient with Microsoft office applications including Word, Excel, and PowerPoint Able to use various office equipment, such as a copier, fax machine, telephone, and scanner Must have working knowledge of Windows and Apple operating systems Proof of vaccination will be required within 3 days after your start date Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Somatus, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.