Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area. With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds, including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health.  

Essential Job Responsibilities/Expectations
Job Overview
The Telephone Triage Nurse is responsible for providing telephonic triage to patients across a range of medical conditions
using established protocols. A telephone triage nurse must be organized and reliable and have the ability to effectively 
manage patient phone calls providing telephonic nursing assessments and guidance. Triage nurses use their clinical 
expertise to triage and determine the urgency of patient reported symptoms and provide recommendations that direct 
patients to the appropriate care setting. The individual will need to possess a solid understanding of assessment techniques 
and medical protocols. This role requires strong clinical and communication skills to ensure the provision of quality patient 
care.
1. Job responsibilities include those listed in competency documents.
2. Maintains a professional image and exhibits excellent customer relations with patients, visitors, physicians, and coworkers in accordance with our Service Excellence Standards and Core Values.
3. Assess patients' conditions and medical history to determine urgency and appropriate level of care by conducting 
thorough and accurate phone-based triage assessments through patient history and symptom reporting.
4. Provide immediate medical advice and guidance to patients over the phone with recommendations based on 
established protocols, clinical guidelines and available resources.
5. Provide patients with clear instructions regarding instructions, follow-up care, or where to seek emergency medical 
attention.
6. Document all patient interactions timely and accurately including assessments and interventions in compliance with 
McLeod Health standards and HIPAA regulations.
7. Assist in scheduling appointments, referrals, and follow-up visits.
8. Ensure compliance with healthcare regulations, protocols, and quality standards.
9. Collaborate with physicians, nurse practitioners, and other health care providers to ensure proper patient care and 
continuity of care.
10. Participate in regular training and continuing education to stay updated with medical practices, standard of work
and to enhance clinical skills.
11. Offer compassionate or emotional support to patients or family members during stressful or uncertain medical 
scenarios.
12. Other duties as assigned.

JOB DESCRIPTION
Qualifications/Training:
• Proficiency in using medical software and electronic health records (EHR) systems
• Strong multitasking and organizational skills 
• Compassionate and empathetic nature
• Strong teamwork and collaborative skills
• Ability to work independently while adhering to established guidelines and protocols
• Strong communication and interpersonal abilities both written and verbal. Must be able to explain complex medical 
information clearly and with a kind and gentle nature
• Ability to remain calm and composed in tense situations
• Attention to detail in a fast-paced environment
• Ability to multitask and prioritize responsibilities effectively
• Willingness to work flexible hours, including evenings, weekends, and holidays
Education/Certifications/Licenses:
• Valid and current Registered Nurse (RN) license
• Minimum of 2 years of clinical nursing, with preferred experience in emergency, urgent care, telehealth or triage 
nursing, or primary care settings
• Previous experience in a triage or telehealth role preferred