QUALIFICATIONS 

EDUCATION 
Graduate of Registered Nursing Program or Registered/Licensed Practical 
Nursing program holding current registration from a provincial licensing body in 
Canada. 

EXPERIENCE 
• Registered and in good standing with their provincial regulatory body 
Minimum 2 years’ experience in Patient Support Programs or equivalent 
• Demonstrated expertise in delivering exceptional customer service and fostering 
positive relationships with internal and external stakeholders 
• Must be fluent in verbal and written communication and interpersonal skills for 
both English and French (Applicable for provinces/regions with French language 
service requirements) 
• Understanding of provincial and private coverage criteria, Special Authorization 
processes and how to navigate the Canadian drug coverage landscape is an 
asset 
• Strong computer and technical skills\: Excel, Word, Outlook, tablets, web 
portals/internet use 
• Strong critical thinking and problem-solving skills 
• Making decisions using sound judgment 
• Proficient with accurate data collection and data integrity 
• Ease with working in a paperless environment 
• Ability to drive for results