At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. Job Description **Summary of Primary Function/General Purpose of Position (2-3 sentences)** This position is responsible for training and ensuring Medical Assistant (MA) clinical staff are performing clinical skills & procedures according to Standard Policy and Protocols and other training materials/requirements. In conjunction with Quality, implements training and competencies on quality initiatives, key performance indicators (KPIs) and incorporating quality standards into daily work. This position does not encompass licensed nursing competency assessment that is outside the scope of the MA role. Conducts evaluation and measurement of associates understanding and compliance with all applicable clinical procedures. Collaborates with Operations Team to lead the planning, coordinating, implementing and evaluating of educational and quality programming for the Medical Group practices. Focuses on establishing productive relationships and achieving expected outcomes of educational activities. **Employment Qualifications** **Education Qualifications** - _List the_ **_minimum_** _education, training, and experience required to perform the essential functions of the position._ **Required Minimum Education:** 2 Year/ Associates Degree **Specialty/Major:** Nursing Degree **Preferred Education:** 4 year/ Bachelors Degree **Specialty/Major:** Nursing, Education, Training and Development or similar field. **Licensing/ Certification** - _If registration, certification or licensure is required, include the name of the accrediting or licensing body._ **Licensure/Certification** **Required:** Current, active, unrestricted nursing license in practicing state OR must be a Medical Assistant credentialed through the American Association of Medical Assistants – CMA (AAMA), American Medical Technologists – RMA (AMT), National Healthcareer Association NHA CCMA, or the National Center for Competency Testing – NCMA. Basic Life Support (BLS) required within 90 days of hire. **Licensure/Certification** **Preferred:** **Minimum Qualifications** **Minimum Years and Type of Experience:** Minimum of three (3) years of medical group practice or similar ambulatory/outpatient setting experience. **Other Knowledge, Skills and Abilities** **Required:** Demonstrated ability in project management and leading quality and process improvement initiatives. Proficiency with electronic medical records and Microsoft Office specifically Excel. Must possess excellent problem-solving, data aggregation and analysis skills. Excellent communication and relationship building skills with both physicians and practice staff. Classroom facilitation and presentation. **Other Knowledge, Skills and Abilities** **Preferred:** Epic experience strongly preferred. Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more *Benefits offerings vary according to employment status All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com