WHO WE ARE
Veterinary Emergency Group (VEG) is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a “customer first” mentality and a true, employee-centric work environment.
TALENT + CULTURE AT VEG
At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we’re aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we’re ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, “yes.” We do the same and more for our teams. In fact, VEG is one of this year’s nominees for INC Magazine’s Best Places to Work!
FOCUS
Guide competent, healthy, nursing care teams through clear communication, team collaboration, reinforcement of initiatives, and application of the VEG flow. Nursing Supervisors are an extension of the core hospital leadership team. They identify opportunities, drive nursing team initiatives and help the team reach their goals. Nursing teams feel informed of their successes as well as their opportunities. They are connected to each other and leadership. Nursing Supervisors guide proper utilization of the team to optimize the VEG flow resulting in excellent patient care, gratified customers, and fulfilled nursing VEGgies.
WHAT YOU CAN EXPECT TO DO
Coordinate with nursing leadership (NT, SLs) in your hospital to identify both individual and team needs Meet weekly or biweekly with NM to talk through and resolve issues Assist NM and SLs in finding coverage when there are call-outs Work with local leadership to address VEGgie feedback Assist NM with working interviews Coordinate onboarding for new staff members and ensure that their first day is set up properly for a successful shift Work with NM to enter nursing team schedule into Deputy* Assist with WorkDay missing or duplicate punches or timecard errors and documenting lateness and following up with NM for further actions that need to be involved Assist NM in tracking VEGgie PTO and CE requests and help find coverage for shifts Ensure the team is following The VEG Way Assist with all nursing communications (meetings, weekly updates, workplace chats, emails) Support the NT to ensure VEGgie growth plans are in place and are being implemented Autonomously manage time between on-the-floor mentoring and dedicated time in setting strategy to develop nursing care teams Assist the NT if needed to provide educational opportunities for the nursing team, such as webinars, labs, workshops. (*If credentialed in state as a Veterinary Technician) While on duty, assist with supervising Veterinary Assistants (if non-credentialed), both Veterinary Assistants and Nurses (if credentialed) via the Nursing Manager reporting schedule Divide time between working shifts on the floor and administrative, leadership and organizational work. This split may change over time depending on case load and nursing needs
WHAT YOU NEED
High school diploma or equivalent. One year of experience in a veterinary emergency hospital is required. Credentialed as a veterinary technician (CVT, RVT, LVT, LVMT) in the location of the VEG practice (or enrolled in the VEG Credential Support Program) or enrolled in an AVMA-accredited program for veterinary technology or nursing is a plus. Strong understanding of VEG practice workflow, team communications, and situational awareness. Mettl Knowledge Assessment required to be at Level 2 or higher or Cultivate Level 2 Comfortable mentoring others and giving and receiving feedback from colleagues and mentees. The right attitude: Positive, upbeat, excited. Flexible to change (adapt and pivot). Embody all things VEG and be excited to share your perspective. Ability to recognize and celebrate other VEGgies’ successes. Ability to coordinate training projects with multiple teams.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
WHY YOU SHOULD CHOOSE US
Because emergency is all we do, so we do it best! We also offer:
Industry-leading compensation We build our hospitals from scratch. You’ll be using all of the latest equipment and technology. Generous employee pet discount Referral rewards - tell your friends why they should come work for VEG too! Health, Vision, and Dental Insurance 401K w/ company match Paid parental leave - up to 10 weeks of paid leave at 100% of regular salary Unlimited Continuing Education opportunities - we want to help you grow in your career! Flexible work schedules for a true work-life balance Growth potential Groceries sent to the hospitals weekly for the staff to enjoy, monthly and quarterly contests, quarterly hospital outings, company-wide retreats, etc! Lastly, because while our work is serious, we believe that it should also be fun!
A SAFE PLACE FOR ALL
At VEG, our mission is “Helping people and their pets when they need it most”. Customers from all walks of life and backgrounds come through our doors and trust that they are in a safe environment. While at VEG, they are able to be themselves and only worry about the care of their pets. This doesn’t just go for our customers but our VEGgies (employees) too. We are committed to fostering an inclusive environment that embraces and celebrates the uniqueness of every individual, regardless of their race, ethnicity, gender, sexual orientation, religion, age, ability, or socioeconomic background. We’re looking for people who don’t just believe in diversity, equity, and inclusion but are committed to demonstrating DEI through promoting a culture of inclusivity.