Bring your expertise and join Nutmeg Complaints Team to elevate the Customer experience!

As a Complaints Specialist within Nutmeg, you will be dedicated to ensuring fair outcomes for all our clients by proficiently managing and resolving their complaints.

Job Responsibilities

Takes ownership of complaints, treating customers with respect and responding with empathy Demonstrates strong investigation skills, to build a full picture of each customer experience with Nutmeg  Approaches problems logically and with good judgment to ensure the appropriate customer outcome, ensuring compliance with complaints regulatory expectations and standards Tailors effective and creative solutions on behalf of our customers quickly and effectively Prioritizes work to ensure efficiency and the adherence to strict FCA and internal SLAs Have the ability to work independently and in a team environment Thinks critically and exercise independent judgement Demonstrates resiliency, and extreme adaptability in a fast-paced environment Possess strong customer focus with the ability to have detailed conversations and at times difficult conversations with our customers. Demonstrates personal excellence including punctuality, integrity, and accountability

 

If you bring that, we’ll take care of the rest! When you join JPMorgan Chase & Co., we'll:

Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more Provide opportunities for professional growth and advancement Provide a work environment of high energy employees that are trained, coached, focused, and driven Provide paid classroom and on the job training, including industry leading benefits that start on day 1 Respect and value diversity, integrity, and teamwork

 

Required qualifications, capabilities, and skills 

UK banking/investments experience Complaints experience within Financial Services Strong communicator  Passionate about providing brilliant customer experiences Creative problem solver, who is adaptable and resilient.