Overview M Health Fairview is looking for a Nutrition Services Associate on the Southdale Campus in Edina, Minnesota. The Nutrition Services Associate (NSA) serves as a liaison between the diet office, kitchen managers, and clinicians to enhance communication and improve patient satisfaction. The NSA supports patient’s nutrition needs through fulfilling enteral nutrition and oral nutrition supplement orders, assisting patients with menu needs, answering questions about therapeutic diets, navigating the nutrition software, and other diet office duties. Location: Southdale hospital, located in Edina, MN Hours: casual, will pick up shifts, dependent on department needs Schedule: day shift This position is not eligible for benefits. If you are looking for a benefit eligible position, please check out some of our other openings! At any time, you may also check your application status online in your Fairview applicant profile at this link. Responsibilities Job Description · Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures, and standards. · Actively participates in creating and implementing improvements. · Covers, labels, dates, and rotates all food prior to storing to ensure department and regulatory agency standards are met. · Ensures proper infection control methods including handwashing, personal hygiene, and infection control policies. · Prepares food using standardized recipes and following proper techniques. · Performs and monitors variety of cafeteria duties which include plating, using proper portion control and cashiering. · Assists in monitoring expenses throughout the department. Accurately fulfills enteral nutrition and oral nutrition supplement orders and delivers to units Assists patients requiring additional support to order food and beverage items in alignment with the diet order Adjusts menu requests to align with therapeutic diet guidelines and food allergies using the nutrition software Supports patient and family members by gathering food preferences, answering questions about therapeutic diets, addressing service concerns and/or triaging to appropriate team members or managers as needed Gathers data about calories and macronutrients consumed by patient if requested by clinical team Demonstrates proficiency in knowledge of menu items, nutrition formulas and supplements, therapeutic diets, and use of the nutrition software Communicates clinical concerns to the dietitians or other clinical team members Unloads pallets of nutrition formulas and stocks nutrition formulary room supplies as needed Identifies areas for process improvement to improve efficiency and accuracy of nutrition services and participates in process improvement as requested Performs other duties as assigned Qualifications Required qualifications: One year of customer service-related experience Preferred skills: Excellent customer service Strong interpersonal skills Ability to communicate clearly, both verbally and in writing, in English Attention to detail Demonstrates critical thinking and problem-solving skills Negotiation/persuasion skills Basic math skill We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. EEO Statement EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status Benefit Overview This position is a casual role and will not be eligible for a benefit package. In general, Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract Compensation Disclaimer Compensation $20.01 - $28.25/Hr. An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical.