The Retail Manager will be responsible for managing the retail areas within the shop. This includes, managing the front of house and store sales efforts, which may include Hot Light times, retail sales, fundraising, and suggestive selling. They will also work to achieve business plan objectives and profitability. They work to exceed customer expectations, foster a culture of teamwork, develop staff members’ abilities and competencies, meet and exceed the financial objectives established for their assigned location. The Manager of Retail will be responsible for the full employee life cycle for retail Krispy Kremers.

The following positions will report directly to the Manager of Retail: Doughnut Specialists, Doughnut Ambassadors, Key Holders and Supervisors.

HERE'S A TASTE OF WHAT YOU'LL BE DOING

Guest Services

Serve as a role model for customer-first behaviors according to company standardsBuild a team of customer-focused employees through coaching and measurementResponsible for Doughnut Ambassador deployment to focus on creating a great guest experienceHandle customer situations professionallyHandle any customer concernsRespond to customer inquiries on a timely basisEnsure all products meet Krispy Kreme quality standardsConduct store toursAnswer telephone in a timely manner and utilize Krispy Kreme greeting proceduresSalesDirect and manage store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive sellingWork with the Management team to achieve business plan objectives and profitability as set forth in the store operating plan and in the established financial goals

Safety and Sanitation

Demonstrate safety consciousness and promote store safety, e.g. shoes, floor cones, MVR’s, etc.Maintain a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.

Equipment

Oversee proper upkeep of store facility and equipment

Personnel

Responsible for recruiting, hiring, training, and dispute resolutionSupervise all shift personnel including deployment of Key HoldersBuild a team of customer-focused employees and foster teamworkDemonstrate leadership in employee developmentAssist in communicating to store employees and enforcing all store policies, standards, and practices

Accounting

Assist Management team in completing and managing income and expense budgets, including accounts payable/receivable, profit and loss, etc.Accounting tasks such as counting and depositing revenues.Assist Management team in completing required corporate reporting documentation, both financial and operationalManage company resources responsibly including inventory controlManage financial dutiesProtect company assets

Leadership

Communicate and model company standards and policiesImplement efficiently and effectively directives from store, corporate, and divisional managementDevelop and maintain store organization to promote efficient operationsInterface with corporate office personnel

YOUR RECIPE FOR SUCCESS

High school or GED required3-5 years management experience in a retail or QSR environmentMust be at least 18 years of ageExperience with sales, management, production, and customer serviceStrong communication, organizational, and leadership skillsPleasant disposition, sociable, accommodating nature, and enthusiasmSelf-motivation, creativity, and adaptabilityBasic computer, telephone, and fax knowledgeMust perform all related competencies outlined in the Krispy Kreme Management Training WorkbookPost secondary education strongly preferred

Manager of Retail starting salary is $80,000 per year.