• Managing, guiding and supporting the Credit & Collection team (approx. 10 team members) in everyday tasks
• Managing day-to-day tasks allocation and team performance (KPIs, SLAs)
• Managing the resources available to achieve the task assigned in a timely and accurate manner
• Performing reviews of results from the team
• Participate in calls and meeting with various stakeholders
• Support month-end closing activities
• Propose and drive improvements to increase the efficiency and effectiveness of the OtC process
• Execute reporting
• Point of contact for all process/people related escalations
• Managing relationship with internal and external customers
• Managing recruitment process, development, periodic performance review of team members and create learning atmosphere among team members
• Support in execution of OtC strategy
• Participating in projects within OtC
• Process transition execution