Under physician direction and supervision, prepares patients for office visit, takes vital signs and records in medical record, obtains patient chief complaint, escorts patient to exam room, and prepares patient for physician visit. Assures patients are ready in the exam rooms for physician/mid-level provider arrival. Reviews patient medical record to assure that all needed test results, forms and reports are available to physician/provider. Assists physicians/providers with procedures and processes specimens according to established procedures. Performs in-office testing at direction of physician/provider e.g. EKG's, vision testing, strep tests, urinalysis, suture removals, injections, immunizations, etc. Assists physicians with completion of patient forms as requested by third parties. Arranges patient hospital admissions and test scheduling. Assures that clinical areas and drug sample areas are maintained according to Joint Commission and other regulatory agencies. Maintains exam rooms to ensure supplies are present and that room and equipment is in working order and in clean condition. May be required to assist with patient phone triage.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIESPrepares patient for office visit -obtains patient medical record, assures that necessary reports, forms and test results are available in the record, escort’s patient to exam room. Obtains and documents patient vital signs and chief complaint. Assists patients with gowning as necessary. Assists physician or provider with examinations or procedures. Processes specimens according to established protocols. Completes in-office as directed by physician/provider, e.g. EKG's. injections, immunizations, vision tests, phlebotomy, TB Skin Tests, etc. Is able to demonstrate competency in performing these. Performs drug and alcohol testing. Maintains certificates in both. Maintains exam rooms to assure that equipment is in good working condition, supplies are available, room and contents are clean. Assures that room is safe for all ages of patients/visitors, e.g. sharps containers are stored in appropriate fashion. Assists physician/provider with completion of patient forms as requested by third parties, e.g. Workers comp, disability, etc. May be required to assist with copying of records for release of information requests. Assists physician and providers with prescription refill calls and patient call backs. Assists with the referral process, including pre-authorization. Schedules patient appointments with other physicians or ancillary testing departments at direction of physician. Arranges for inpatient admission to hospital. Assures that clinical work environment meets Joint Commission and other regulatory agency requirements. Works in conjunction with MPC Clinical Coordinator, and others to assure compliance. May be requested to assist with the medical record audit process. Documents patient phone calls and advice/treatment given in the patient medical record. Assists physician with keeping problem lists and medication lists up to date. Responds to calls and answers questions concerning patients from area employers, when referred by clinical manager or medical staff. Greets patients and other customers in a courteous and welcoming manner. Asks for and provides all information necessary to promote patient understanding of procedures, expectations, and the hospital environment; exchanges all information in a friendly, kind fashion. Develops and maintains appropriate patient logs and records, e.g., test ordered, such that tracking is possible to insure that test results are received, reviewed by physician and communication is given to the patient. Registers patients and enters exit information in the computer after the visit. Report drug screen and physical results to area employers. Maintains clinical knowledge by pursuing a program of in-service instruction and reading pertinent literature, with emphasis on occupational health. Attends continuing education programs as requested. Maintains patient confidentiality of information pertinent to patients, physicians, providers, families and visitors. Discusses patient and hospital information only among appropriate personnel in appropriately private places. Evaluates factors related to safety, effectiveness, efficiency, environmental concerns and cost and chooses the option that results in acceptable outcomes. Receives and evaluates incoming telephone calls according to Best Practice Model for MPC and SJMHS customer service standards. Involves physician and or providers as appropriate to assure patient triage protocols are followed. Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Identify problems, offer solutions and participate in their resolution. Behaves in accordance with the Mission, Vision, and Values of SJMHS Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management. Knowledgeable of age-specific needs of patients following appropriate guidelines. Interacts with patients and others in a non-judgmental and nondiscriminatory manner that is sensitive to cultural, racial and ethnic diversity. Attends monthly staff meetings and contributes/participates actively. Attends other requested meetings as appropriate. Performs other duties as assigned.
OTHER FUNCTIONS AND RESPONSIBILITIES
Familiarity with common prescription drugs Formal education in medical terminology and anatomy & physiology preferred. Ability to demonstrate competency in obtaining accurate vital signs and in the performance of in-office procedures. Must participate in and be knowledgeable in mandatory safety education and environment of care, e.g. infection control, universal precautions, medical waste disposal, quality control and proficiency testing for office equipment, proper handling of specimens, electrical safety, sterilization techniques, etc.
REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATION/LICENSURE
Education/Certification/Licensure:
CMA, RMA, CCMA, or NCMA certification through an NCCA accredited program (see approved provider list below); or LPN (Licensed Practical Nurse) or RN (Registered Nurse) through the State of Michigan; or is eligible to register to take the exam through one of the approved providers prior to date of hire, and successfully attains CMA, RMA, CCMA or NCMA certification within 6 months from date of hire. The approved provider list includes the American Association of Medical Assistants (AAMA), the American Medical Technologists (AMT), the National HealthCareer Association (NHA) or the National Center for Competency Testing (NCCT).
Required Experience:
2 years previous clinical experience or equivalent combination of education and experience preferred. Experience in Occupational Medicine preferred.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.