POSITION SUMMARY:

Responsible for overseeing the development, execution, and optimization of the Del Taco off-premise and third-party delivery programs. This role will focus on ensuring seamless operations, exceptional customer experience, and strong partnerships with third-party delivery providers, while also driving growth and profitability for the brand.

KEY DUTIES/RESPONSIBILITIES:

Third-Party Delivery Management:

Manages and optimizes partnerships with third-party delivery providers (e.g., UberEats, DoorDash, Grubhub, Postmates etc.).

Ensures efficient order fulfillment, timely deliveries, and excellent customer service on third-party platforms.

Monitors delivery platform performance metrics and identify opportunities for improvement in speed, accuracy, and overall service quality.

Off-Premise Program Strategy:

Develops and implements strategies for off-premise sales growth, including delivery, takeout, and catering.

Analyzes and interprets sales data, market trends, and customer feedback to inform strategic decisions for the off-premise business.

Collaborates with marketing teams to create promotional campaigns that drive awareness and increase off-premise sales.

Cross-Functional Collaboration:

Works closely with operations, marketing, IT, and supply chain teams to ensure seamless integration of third-party delivery into daily operations.

Coordinates with the culinary and product teams to develop delivery-optimized menu offerings.

Manages the rollout of new third-party delivery partnerships, markets, and platforms as the brand expands.

Operational Excellence:

Establishes and maintains high standards for quality control and service delivery.

Resolves any operational issues related to delivery, such as delays, order discrepancies, or customer complaints.

Develops and maintains delivery-related training materials for restaurant teams to ensure consistency and quality across all locations.

Performance Monitoring & Reporting:

Tracks and analyzes performance metrics for all off-premise channels, including delivery volumes, customer satisfaction, and financial outcomes.

Prepares regular reports on key performance indicators (KPIs) and suggest actionable strategies to improve the performance of off-premise programs.

Continuously reviews third-party delivery platform analytics to enhance profitability and customer experience.

Innovation & Best Practices:

Keeps up to date with the latest trends, technologies, and best practices in off-premise and third-party delivery within the QSR industry.

Identifies opportunities for operational innovation, including integration of new technologies or enhancements to delivery processes.

Franchisee Onboarding and Relationship Management:

Develops and executes a comprehensive onboarding process for franchisees, ensuring they understand the requirements and benefits of partnering with third-party delivery services.

Provides franchisees with training and resources to ensure they can effectively integrate third-party delivery into their operations, including managing the POS systems, handling orders, and delivering exceptional customer service.

Establishes clear communication channels with franchisees, offering ongoing support, best practices, and troubleshooting assistance to ensure smooth operations and high satisfaction levels.

Builds and maintains strong, positive relationships with franchisees by providing regular updates on third-party delivery trends, promotions, and system enhancements.

Monitors franchisee performance on third-party platforms and work with them to address any issues, optimize delivery processes, and ensure compliance with brand standards and delivery expectations.

Creates a feedback loop to gather insights from franchisees about third-party delivery challenges and opportunities, and share these insights with the broader team to drive continuous improvement in the program.

Collaborates with franchisees to ensure compliance with operational procedures and brand guidelines related to third-party delivery, while helping them meet their business objectives through delivery-driven revenue.

Performs other related duties, tasks and responsibilities as required, assigned and directed.

QUALIFICATIONS:

Education - Bachelor’s degree in Business, Marketing, Operations, or related field.

Experience – 5+ years of experience in off-premise, delivery, or e-commerce management, ideally within the QSR or retail industry. Experience managing third-party delivery relationships and platforms. Proven track record of driving growth and efficiency in off-premise or delivery operations.

Skills/Knowledge/Abilities

Strong project management skills with the ability to manage multiple initiatives simultaneously.

Data-driven mindset with the ability to analyze performance metrics and draw actionable insights.

Excellent communication and interpersonal skills, with the ability to work cross-functionally and foster strong relationships.

Proficiency with delivery platform systems, reporting tools, and restaurant POS systems.

Problem-solving skills and the ability to resolve operational issues quickly and effectively.

Ability to work in a fast-paced, results-driven environment.

Strong attention to detail and a commitment to delivering exceptional customer experiences.

Flexibility to travel or work remotely as needed.

Working knowledge of personal computers and related software applications (Microsoft Office products).

Demonstrates integrity and ethical behavior.

Physical Requirements - Ability to speak/hear clearly in person and on the telephone. Ability to travel up to 10% of time to restaurants or other locations as business needs require. Ability to operate a computer keyboard.

REASONABLE ACCOMMODATION:

Jack in the Box Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly. This description of duties is not intended to be all-inclusive or to limit management’s discretion to assign other duties or responsibilities as necessary.

Jack in the Box Inc. offers a competitive salary and Total Rewards package that includes: medical, dental, vision, Health Savings Account (HSA), Flexible Spending Account (FSA), Life and Disability Plans, 401(k) plan with company match, Legal Plan, Pet Insurance, Tuition Reimbursement, and Employee Assistance Program.

Our culture is fun and innovative – ‘Work Happy’ with us!

The range for this position is $96,600 - $135,200 and is based on an employee located at our corporate headquarters in San Diego. If the candidate is hired in a different city to work remote, we will apply a geographic pay differential based on the cost of labor in the market in which the employee resides.