Short Description:
The Office365 Administrator will serve as a technical resource responsible for supporting, planning, testing, and rollout of Microsoft Office 2013, IE 11, and Office365 hosted services – to include SkyDrive for Business, Lync, and Office for the iPad.
Complete Description:
The Office365 Administrator will be tasked with putting together end-user documentation on how to use the new applications and services. Additionally, the position will assist with the rollout of the Office 2013 Suite and IE11; including technical support to trouble-shoot and diagnose issues with Office and the web browser.
Essential Responsibilities
This position will be in direct support of the Department of Transportation Office 365 rollout and includes the following responsibilities:
• rollout planning
• composing training material
• testing
• end-user support
The essential responsibility of this role is to serve as an advance technical resource and be the primary point of contact for IE11 and Office 2013 issues. As the technical point of contact, this position will work closely with developers, workstation support technicians, and software deployment teams to resolve simple to complex issues with Internet Explorer 11and Office 2013 applications.
Desired Characteristics
• Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities.
• Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources.
• Demonstrated customer focus; building strong customer relationships
• Strong analytical skills – strong problem solving skills, can communicate in a clear manner and effectively evaluates information as well as data to make decisions; anticipates obstacles and develops plans to resolve
• Change oriented – actively generates process improvements; supports and drives change, and confronts difficult circumstances in creative ways
Skills:
Skill
Required / Desired
Amount
of Experience
Enterprise level experience Supporting Microsoft Office Software
Required
5
Years
Enterprise level experience Troubleshooting web browser application issues
Required
5
Years
Microsoft Windows 7 support in an enterprise environments
Required
5
Years
Experience composing training documentation for end-users and technical documentation for technical support teams in Enterprise environments
Required
5
Years
Enterprise level experience supporting mobile users – laptops/tablets highly desirable
Highly desired
3
Years
Enterprise level experience with Mobile Device Management software
Highly desired
2
Years