Company Overview: Interstate Air Conditioning & Heating employs a staff of over 75, including field technicians, project managers,estimators, and administrators. Our firm offers a complete rang of Commercial HVAC services throughout New York & New Jersey. Job Summary: It is the responsibility of the office administrator to answer phones, assist service manager & field technicians with all different service related functions. Responsibilities and Duties: +  Answer the phone quickly and professionally. + Be familiar with our company, products, and services so many questions can be answered without consulting others. + Communicate clearly, precisely, and in a friendly manner Take and deliver messages as appropriate. + Ensure messages are received and follow up is appropriate. + Call customers to schedule service and maintenance appointments. + Call supplies and vendors for pricing on parts. + Provide sufficient knowledge, skills, training, and information to achieve peak performance, continuous improvement, and a positive, productive work environment consistent with company goals and objectives. + Understand the skills, strengths and weaknesses of the field technicians so as to dispatch field technicians in relation to the job opportunity and ability of the technician. + Provide all necessary information to field technicians. + Organize On-Call schedule for technicians. "Time Stamp" field technicians for dispatch, arrival and completed times in the computer system; verity vehicle tracking. + Contact Customer prior to dispatch to ensure their presence and method of payment via phone or e-mail. + Perform other duties as assigned. Qualifications: + Minimum Associates Degree + Proficient with MS Word and Excel + Eye for detail, accuracy is imperative + Able to meet deadlines + Excellent oral and written communication skills + Excellent organizational and analytical skills + Ability to be an effective team member and display initiative We are proud to offer: + Competitive Salary + Incentives  + Excellent Training Programs + PTO Powered by JazzHR