Job Description Insight Global is seeking an Office Administrator for one of our large manufacturing clients in the Charlotte, NC area. This person will be working in the IT operations line of business and focused on the process and implementation for the organization. You will be responsible for leading change meetings; held once a week with entire organization to ensure everyone understands the change process. Additionally, this person will be responsible for operational processes standard documentation and procedures for change, incident, and problem management. Looking for an individual who brings a positive attitude and is willing to train employees when needed. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Must Haves: Experience in an IT operations process and implementations Experience with change + incident/problem management Strong documentation and organizational skills Experience with Agile methodologies Proficient in MS Office technologies and ERP systems such as SAP Background with financial management (tracks maintenance contracts, maintenance renewal dates, meetings with different individuals) Positive attitude and aptitude with a driven mindset Experience with pulling data and analytics from Halo (similar to ServiceNow) Ability to train and lead software trainings Plusses: Has active or ability to obtain ITIL certification Experience with collecting inventory (PC, store equipment, etc.) null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.