Office Assistant 2 - Equipment Services Coordinator Print (https://www.governmentjobs.com/careers/lanecountyor/jobs/newprint/4796651) Apply  Office Assistant 2 - Equipment Services Coordinator Salary $20.30 - $27.13 Hourly Location Public Works Administration, OR Job Type Temporary (Limit of 1040 hours within fiscal year) Job Number 202500007 Department Public Works Division PW GS Fleet & General Svcs Opening Date 01/28/2025 Closing Date 2/10/2025 11:59 PM Pacific FLSA Non-Exempt Bargaining Unit 01 + Description + Benefits + Questions DESCRIPTION See What Lane County Public Works Employees Have to Say About Working Here! (https://vimeo.com/897312077) About the Position This is a skilled clerical/customer service position. The incumbent performs routine tasks, serving as the shared customer service contact for the Department of Fleet Services. Automotive customer service experience is desired, but not required. The Equipment Services Coordinator reports to the Shop Supervisor of Fleet Services and supervises no staff. About the Division GENERAL SERVICES: The General Services Division is comprised of Fleet Services and Animal Services. This position is specific to Fleet. Fleet Services is responsible for providing a modern, well-equipped vehicle and equipment fleet that is maintained and utilized at the lowest reasonable cost while minimizing environmental impacts. Fleet and General Services Fund is associated with procurement, maintenance, operation, and replacement of fleet assets and are charged directly to the user department through rental rates. Fleet Services provide vehicles, equipment, maintenance services and fuel to County departments and several Federal, State and local partner agencies. Schedule: Monday – Thursday; 6:30 a.m. – 11:30 a.m. *This is an AFSCME represented position* *This position is budgeted for a maximum of 1,040 hours during the fiscal year. QUALIFICATIONS Training: + Equivalent to the completion of the twelfth grade. Experience : + Two years of responsible clerical and office assistance experience. An equivalent combination of experience and training that will demonstrate the required knowledge and abilities is qualifying. Special Requirements: Essential Functions: + Operates Fleet Services Customer Service Counter. + Opens the fleet facility for business each day (Shift: M – Th, 6:30AM to 11:30AM). + Greets customers for vehicle and equipment maintenance / repairs. + Receives customer phone calls and makes appointments for service, considering customer needs. + Assists the Shop Supervisor in preparing work dispatch. + Records and resolves customer problems and complaints and/or notifies appropriate Fleet Services staff. + Opens work orders using the computerized fleet management system and routes to appropriate service section. + Advises customer of vehicle problems and notifies customers when vehicles and equipment are ready for pick up. + Maintains vehicle service files. + Prepares various reports as needed. Working Conditions: A. Hazard: + Chemicals – May be exposed to petroleum products, cleaning solvents, and fumes. + Conditions – Work area may have noise and vibrations. B. Environment: + Office – Primarily inside, but may have outside responsibilities and exposure to adverse weather. + Field – May test drive or move vehicles. C. Physical Effort: + Minimal. Knowledge, Skills and Abilities: + Requires thorough knowledge of the automotive service and repair trade. + Requires comprehensive knowledge of the operations and systems characteristics of automobiles and light trucks. + Requires the ability to plan and organize the work of skilled mechanics and semi-skilled service workers. + Must have good organizational and communications skills. + Must have basic computer skills and be able to use a computer keyboard and mouse. Special Conditions: + Valid ODL + Criminal Records Check + Must wear PPE as needed DRIVER’S LICENSE Must be in possession of a valid driver's license at time of application, and a valid Oregon Driver's license by time of appointment. Studies have shown that women and BIPOC individuals are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. The county will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role. CLASSIFICATION DETAILS Office Assistant 2 Classification Details (https://www.governmentjobs.com/careers/lanecountyor/classspecs/newprint/964906) Selection Process SUPPLEMENTAL INFORMATION Equal Employment Opportunity Lane County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. Strategic Plan In alignment with Lane County's Strategic Plan, incumbent(s) will be expected to demonstrate the following core behaviors: Passion to Serve, Driven to Connect, and Focused on Solutions. The 2022 -2024 Strategic Plan focuses on the areas that Lane County will pursue as a way to deliver on our vision for the residents of Lane County. To meet these challenges, we know that the basis of our efforts lies in leveraging our people and partnerships to achieve our Strategic Priorities. We also recognize that the quality and commitment of our staff is essential to a shared future where Lane County is the best place in which to live, work, and play. Veteran Preference Information (https://www.lanecounty.org/government/county\_departments/human\_resources/talent\_acquisition/Selection\_Process/veterans\_\_preference\_information\_) Careers with Lane County Offer Extraordinary Benefits At Lane County, we value our employees and we show it with our extraordinary benefits. We know that you chose public service for more than a paycheck, and our outstanding benefits are designed to help you Live Well, Live Lane - throughout your career. Read on to learn what great benefits await you in a career with Lane County. Introducing ALEX (https://www.myalex.com/lanecounty/home#choose-benefits) , Lane County's benefit advisor! ALEX is an interactive tool that will help you understand the benefits being offered, out of pocket expenses and coverage available. You will need the Collective Bargaining Unit found in your job posting and when asked for your date of hire, please put in today's date. *The below information describes typical benefits available for Regular Full-time Employees. Actual benefits received may differ by position, employment status (regular, temporary, or extra help) and/or bargaining group. ALEX Benefit Advisor (click here) (https://www.myalex.com/lanecounty/home#choose-benefits) Collective Bargaining Units: Admin-Pro AFSCME AFSCME Nurses AFSCME Physicians FOPPO LCPOA Local 626 Prosecuting Attorney's Benefits to keep you & your family well - Physically Health insurance coverage becomes effective the first of the month following your first 30 days as an eligible employee. Medical/Rx/Vision - Lane County offers medical, prescription and vision exam coverage for you and your eligible dependents. The plan options and costs per month for 2018 are outlined below: If you enroll in the HDHP the County will contribute to your HSA: $1,500 (individual) or $3,000 (family) annually. This amount is prorated based on date of hire. Eligible employees who complete a Health History Risk Assessment (HHRA), Biometric Screening, and Comprehensive Health Review (CHR) at the Live Well Center receive a $20 per month credit. Wellness Clinic - The Live Well Center is for Lane County benefits-eligible employees, spouses and dependents (ages 2 and up) who are enrolled in the Lane County health plan. Marathon Health manages the Live Well Center and their clinical team provides confidential, affordable care for your acute and preventive healthcare needs. The Live Well Center also provides health coaching, chronic disease counseling, comprehensive primary care services, and much more. Dental - Lane County provides dental coverage for employees and their eligible dependents. Employee Assistance Program (EAP) - Lane County provides this counseling and concierge service to employees and members of their immediate households. Fitness Center Membership - Lane County provides employees with a free membership to a local fitness center. Employees may add their families at a discounted rate. Benefits to keep you & your family well - Financially Retirement - Lane County pays for, and enrolls employees in the Oregon Public Service Retirement Plan (OPSRP) and the Individual Account Program (IAP) following six full months of employment. (Current members are eligible upon hire.) Disability - Lane County pays a portion of wages for eligible employees through Short-Term Disability, and provides Long-Term Disability coverage. Lane County complies with all State and Federal disability laws for employee, family, parental and pregnancy leaves regulations. Time Management - Lane County provides employees with a generous bank of hours to be used for sick, vacation, family emergencies and personal days. Holidays - Lane County provides 10 paid holidays per year: New Year's Day Independence Day Martin Luther King Jr's Birthday Labor Day Presidents' Day Veterans' Day Memorial Day Thanksgiving Day Juneteenth Christmas Day Life Insurance - Lane County pays for employee group term life insurance. County-paid Training & Development to keep your career well On-site Classes - Lane County offers a variety of on-site classes to develop employees' soft and technical skills. Online Training - Lane County offers a variety of online classes through LEAP to help employees continually improve their skills. Conferences & Seminars - Lane County will consider reimbursement for employees to attend professional conferences, dependent upon budget, to encourage continuous learning and professional development. Lane County offers these other valuable benefits Deferred Compensation Retirement Savings - Employees may enroll in a deferred compensation program 457(b) to save for retirement. Vision - Eligible employees may purchase supplemental vision insurance. Supplemental Life Insurance - Employees may purchase supplemental life insurance for themselves and their dependents/spouse. Aflac - Optional employee-paid voluntary group coverage is available through Aflac. Group Discounts - Group discounts may include homeowners and auto insurance, pet health insurance, credit union membership. Paid medical, dental and vision coverage for dependents is determined by labor agreement or APM, as applicable. Physicians should contact their supervisor for health plan options and rates. Please note that Temporary and Extra Help positions are not typically eligible for benefits. This is only brief summary of benefits available to eligible Lane County employees. In all cases, plan documents govern. For additional information about these extraordinary benefits contact the Benefit Resource Center at 1-866-468-7272, or Lane County HR at (541) 682-3124. 01 IMPORTANT: Please ensure you have included all RELEVANT education, employment and experience in your application. To ensure compliance with Oregon Equal Pay laws, Human Resources will conduct a wage analysis based on the information you have provided in your application to determine the appropriate starting wage if you are selected. + I acknowledge I have provided all relevant education and employment history. 02 Please answer YES if you meet one of the following criteria: a. You have a valid Oregon Driver's License. b. You have a valid driver's license from another state AND are able to obtain an Oregon Driver's License by the time of appointment. + Yes + No 03 What is your highest level of education? + High school or equivalent to completion of twelfth grade + Associates or higher degree 04 How many years of responsible clerical and office assistance experience do you have? + No experiences or less than 2 years + At least 2 or more years 05 Please share ALL job experience you have had in clerical/office assistant/automotive or equipment service advising: a) Name of business b) Your role and nature or work including any exposure to customer interactions c) Any specific industry knowledge you possess or training related, but not limited to: Public or private fleets, Family owned automotive repair, large industry repair and sales, automotive dealerships, construction and heavy equipment repairs and sales, or your background in office assisting work as it pertains to administrative workflow / work order management / customer updates and satisfaction.(40 points) 06 Describe a time when you had to handle a high-pressure situation in the workplace. (30 points) 07 What methods do you use to keep track of multiple jobs and ensure nothing is overlooked? (30 points) Required Question Employer Lane County Department Public Works Address 3040 N Delta Hwy Eugene, 97408 Website https://www.lanecountyor.gov Apply Please verify your email address Verify Email