NY HELP Yes Agency General Services, Office of Title Office Assistant 2 (HELPS) - VID 180124 Occupational Category Clerical, Secretarial, Office Aide Salary Grade 09 Bargaining Unit ASU - Administrative Services Unit (CSEA) Salary Range From $41399 to $50884 Annually Employment Type Full-Time Appointment Type Contingent Permanent Jurisdictional Class Non-competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8 AM To 4 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? No County Albany Street Address Empire State Plaza City Albany State NY Zip Code 12242 Duties Description • Answer phones and provide customers general information.• Regularly communicate with agency staff, customers, and vendors.• Resolve customer issues or redirect complaints to the proper staff for resolution.• Create, organize, and maintain office files.• Open, sort, process, and triage emails.• Work with staff to coordinate bureau-wide activities including internal controls, trainings, and other large-scale efforts.• Responsible for data entry into various program databases.• Provide support to each program area including permitting units and field operation staff.• Assist with efforts to establish overtime rosters.• Work with purchasing unit to ensure procurements are completed in a timely manner.• Perform various clerical and administrative duties as assigned.• Maintain a variety of records and preparation of weekly and monthly reports.• Perform other duties as assigned. Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS)* and applicants must meet the following minimum qualifications to be considered for this position:Required Experience: One year of clerical experience.OR Applicants may be appointed to this position if currently reachable on the appropriate eligible list for this title OR are a current New York State employee with one year or more of qualifying permanent service in a position allocated to a Grade 07 or above and eligible for transfer under Section 70.1 of the Civil Service Law. Additional Comments *There is no examination required for appointment to a NY HELPS position. Candidates hired via NY HELPS will be appointed on a permanent non-competitive basis and will begin a probationary period.At a future date (within one year of permanent appointment), it is expected that NY HELPS employees will have their non-competitive employment status converted to competitive status, without having to take an exam. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.The Office of General Services (OGS) is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage applicants from all communities to apply. For a full version of OGS’s EEO/AA statement and benefits joining Team #OneOGS, please visit http://www.ogs.ny.gov/employment. Some positions may require additional credentials or a background check to verify your identity. Name Human Resources/KE Telephone 518-473-5282 Fax 518-486-1631 Email Address HRresumes@ogs.ny.gov Address Street NYS Office of General Services, HRM 31st Floor Corning Tower, Empire State Plaza City Albany State NY Zip Code 12242 Notes on Applying Please submit a resume and cover letter detailing how you meet the minimum qualifications. Indicate the Position Title & Vacancy ID number of each position you are applying to.