Job Summary Under general direction, performs functions related to front desk activities including (but not limited to): scheduling appointments, registration, billing functions, insurance authorizations, phone communications, data entry into Epic/Mosaiq data systems, Filing, scanning and retrieving medical records, faxing, copying, and collating correspondence. The office assistant performs responsibilities in accordance with departmental procedures to ensure efficient front desk operations, which embody our service orientated philosophy and promotes patient /customer satisfaction. Essential Functions + Greet and register patients, answer and direct phone calls, verify patient demographic and insurance information, update computer files. + Preparation of clinical forms needed for new patient consults & follow-up appointments. + Schedule patient appointments, and coordinate appointments between physicians, residents, physicists, and technicians, as needed. + Demonstrates competence in computer applications such as Epic, Mosaiq and Microsoft applications. + Utilize effective communication skills to incorporate Corewell Health standards while providing service to patients, colleagues, other departments and physician offices. + Copies/collates/staples/faxes/scans documents and correspondence for clinical staff delivery of patient care in the electronic medical record; Epic and Mosaiq. + Prepares medical record for release, in accordance with policy and procedure. + Participates in departmental special projects. How Corewell Health cares for you + Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here (https://careers.corewellhealth.org/us/en/benefits-new) . + On-demand pay program powered by Payactiv. + Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! + Optional identity theft protection, home and auto insurance, pet insurance. Qualifications Required + High School Diploma or equivalent Preferred + 1 year of relevant experience 1-2 years in a clinical office setting About Corewell Health As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. How Corewell Health cares for you + Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here (https://careers.corewellhealth.org/us/en/benefits-new) . + On-demand pay program powered by Payactiv + Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! + Optional identity theft protection, home and auto insurance, pet insurance + Traditional and Roth retirement options with service contribution and match savings Primary Location SITE - Royal Oak Hospital - 3601 W 13 Mile Road - Royal Oak Department Name Proton Beam - Royal Oak Employment Type Full time Shift Evening (United States of America) Weekly Scheduled Hours 40 Hours of Work Variable Days Worked Variable Weekend Frequency N/A CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling 616.486.7447.