UPMC is excited to invite you to apply for the position of Office Assistant I! This full-time role offers a Monday to Friday day shift, from 8 AM to 4:30 PM, with no weekends or holidays required. We are seeking a detail-oriented candidate with experience working with electronic medical records and prior insurance knowledge. This position is ideal for someone who thrives in a fast-paced office environment and is eager to contribute to the growth of our team. Apply today to join a great team and receive a robust Totals Reward package!!

Responsibilities:

Verify required information and records in the medical record and computerized scheduling system to ensure accuracy before scheduling appointments. Schedule, coordinate, and reschedule patient appointments, ensuring that necessary messages are relayed to staff and providers in a timely manner. Greet and register patients in a friendly, prompt, and helpful manner, providing any necessary instructions and directions for their visit. Inform the appropriate department or person of the patient’s arrival, ensuring that check-in and check-out functions are performed correctly. Maintain a clean and organized waiting area, including the beverage station and reading materials, to enhance the patient experience. Prepare patient charts in advance of upcoming appointments, ensuring all necessary documentation is ready for the visit. Answer the phone, screen calls, take messages, and provide information to patients and staff in a courteous and professional manner. Keep the physician’s schedules updated, ensuring patients are scheduled properly and appointments are confirmed to avoid any conflicts or delays. Complete necessary paperwork such as encounter forms and referrals, and use the computer system to generate information needed for billing purposes. Address any patient inquiries related to appointments, testing, or procedures, providing accurate and helpful information. Comply with all UPMC Health System policies and procedures, ensuring that all tasks are performed in accordance with company standards. Maintain strict confidentiality with respect to medical records and sensitive patient information. Use the automated financial management system effectively to schedule appointments, verify patient information, enter charges, collect co-payments, and reconcile payments.