Are you ready to make a difference in the lives of your patients? Look no further! Great Lakes Physicians Practice is thrilled to offer an exciting opportunity for a full-time Office Assistant to support our Jamestown Family Practice Office. If you’re passionate about efficient patient care, excellent communication, and contributing to a dynamic team, this role is for you.

Why Choose Us?

Meaningful Work: As an Office Assistant, you’ll play a vital role in making and scheduling patient appointments, ensuring timely and efficient service. Work-Life Balance: Enjoy a Monday-Friday daylight schedule—no evenings, weekends, or holidays! Patient-Centric Approach: Assist patients both in person and over the phone, providing essential information and collaborating with various departments. Ideal Candidate: If you have prior experience in an outpatient medical office, are comfortable with high call volumes, and have a knack for electronic medical records and medical terminology, we want to hear from you! Make an Impact: Explore this opportunity and discover how you can positively influence the lives of others while building the career you’ve always dreamed of. Apply today!

Responsibilities:

Verify necessary information and records in the medical record and computerized scheduling system. Schedule, coordinate, and reschedule patient’s appointments. Relay necessary messages to staff and providers. Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person’s arrival performing appropriate check-in and check-out functions. Maintain clean, orderly waiting area including beverage area and reading materials. Prepare patient charts for upcoming appointments. Answer telephone, screen calls, take messages, and provide information. Maintain and update current information on physician’s schedules ensuring that patients are scheduled properly, and appointments are confirmed. Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing. Answer questions regarding patient appointments and testing. Complies with all UPMC Health System policies and procedures. Maintain strict confidentiality related to medical records and other data. Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.