20.00-21.00 per hour $21.00/hr | Charlotte, NC, USA | Hourly | Full Time Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry. The Office Concierge ensures all operations are running smoothly in the office. The concierge answers calls and emails in a timely fashion, checks conference rooms daily, and manages conference room set up and reservations. In addition, the concierge maintains all areas clean and organized and restocks supplies as need. The concierge will maintain all inventory and reorder supplies as needed and also manage all incoming and outgoing mail and packages. The functions and skills required may vary by location, but in general, Office Concierge staff will perform the following functions: • Meeting and event support, including room, technology and catering setup • Monitoring meeting room usage and helping to optimize space utilization• Providing basic technology support, helping with Internet and other connectivity (including Targus port replicator), connecting to meeting/Zoom rooms, and acting as a liaison to IT helpdesk and other experts for more complex IT and hardware issues • Acting as a point of contact and liaison for facilities maintenance issues and requests• Gather feedback from office users on what is working well and what could be improved• Maintaining and troubleshooting space utilization monitors and digital signage• Helping visitors locate meeting rooms• Managing inventory and stocking of kitchen and office supplies• Sharing recommendations for local restaurants and amenities• Supporting and promoting events for employees to socialize• The employee experience staff will be expected to perform other office management and related functions if workload permits. The Office Concierge staff will be expected to have the following skills and abilities: • High school diploma or equivalent preferred.• Ability to multi-task. • 1-3 years experience with Microsoft Office Software (Word, PDF, Power Point).• Excellent customer service skills; must possess a "can do" attitude.• Excellent communication skills both verbal and written.• Ability to effectively work individually or in a team environment.• Must be able to lift up to 50 pounds.• Assertive and resourceful; self-motivated; willing to ask questions and take initiative.• Consistently demonstrates professional demeanor, appearance and attitude. • Must be able to perform physical activities, such as, but not limited to, lifting, bending, standing, or walking. • Excellent customer service and people skills: Acting as the face of our client's facilities management team in the office space, engaging with employees and guests and offering helpful solutions• Communication skills, with the ability to communicate with all levels of our client's management team• Creative problem-solving and resourcefulness in finding solutions to new or complex problems• Flexibility, adaptability to shift to new priorities as issues come up• Excellent organizational skills