Responsibilities

The Office Coordinator ensures residents and guests experience five-star service at this luxury community. This individual is responsible for operating the telephone/communication centers of the community. This individual provides services and support to staff in a manner that meets or exceeds community expectations.

 

Answer incoming telephone calls in a cheerful and marketing-oriented way, determine callers’ purpose, and forward calls to appropriate personnel or department. Answer general questions about the community, provide callers with addresses, directions, and other information, and refer other specific questions to the appropriate staff. Retrieve messages from voice mail and forward them to appropriate personnel. Take and deliver messages or transfers calls to voice mail when appropriate personnel are unavailable. Perform clerical duties as needed, such as filing, photocopying, and collating. Take appropriate initiative; respond and follow through promptly to various needs and requests. Provide a high level of customer service at all times. Handle all resident and guest interactions with the highest level of hospitality and professionalism. Maintain a current list of residents who are hospitalized. Update appointment calendars, including transportation and salon calendars, as directed. Maintain copy and fax machines, assist users, send faxes, and retrieve and route incoming faxes. Create and print fax cover sheets, memos, correspondence, reports, and other documents when necessary. Order, receive and maintain office supplies. Operate the Community’s Communication HUB and is responsible for internal and external resident communications May perform other duties as needed and/or assigned. Qualifications High school diploma or general education degree (GED); or one (1) to three (3) years related experience and/or training. Strong verbal and written communication skills. Basic knowledge of computers and technology. Ability to effectively problem solve. Basic First Aid and CPR certification where required. Must successfully complete all Atria specified training programs. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to operate: telephone, emergency call system, monitoring board or beeper, photocopier. Ability to work various schedules and shifts as needed.