With a legacy that spans over 150 years, Bon Secours is a network that is dedicated to providing excellent care through exceptional people. At every level, everyone on our teams have embraced the call to provide compassionate care. Here, you can work with others who share common values, and use your skills to help extend care to all of our communities.Primary Function/General Purpose of Position

Responsible for complete and accurate processing of all scheduled and non-scheduled patient accounts to include - pre-registration, pre-certification, insurance verification, communication of payment options/deposit requirement and explanation of registration procedures.

Employment Qualifications

Education: Must have a High School diploma or equivalent. Prefer individual to have knowledge of medical terminology. Successful completion of appropriate Connect Care training modules for position/location. Release of Information should also be completed.Experience: No experience required.Recommended knowledge/skills:Knowledge insurance deductible/co-insurance requirements for Medicare, Medicaid, managed care, and third party payor.Excellent mathematical skills are necessary.Personal computer skills and knowledge of operation of routine office equipment is required.Verbal and written communication skills - in order to conduct patient interviews and obtain financial data and to interact effectively with hospital staff and physicians.Ability to diffuse volatile situations in a calm, objective and tactful manner.Able to pay close attention to detail when reviewing clerical work for errors.Able to maintain strict confidentiality per HIPPA regulations.Licensure, Registration, or Certification: No certification required. Rehab encourages professional growth/expertise.

Essential Job Functions

Provides excellent customer service to patients and family members by reducing unnecessary registration wait times, conducting professional courteous interviews, responding to requests for information timely and factually, directing  patients to service areas and providing prompt resolution to patient complaints.Obtains/enters demographic and financial data during pre-registration/registration of the patient.Updates information pertaining to the patient’s account, enable the account to be accurate and current.Arranges proper scheduling according to the physician, discipline, diagnosis and coordinates schedule across resources to maximize appointment timeliness/consistency.Coordinates additional resources as appropriate (i.e. interpreters)Receives messages, mail orders, and phone calls. Takes messages as appropriately and routes to individual, voice mail and/or zip-its. Notifies appropriate discipline of new order and/or message. Schedules outpatient appointments as needed.Verifies patient charges.Posts data into rehab shared drive/productivity.Completes monthly charge reconciliation reports.Assists with tabulation of data for monthly reports.Obtains proper signatures, completes all other documentation as necessary (i.e. consent form, Advance Directives, HIPPA, requirements for Medicare/Tricare).Makes copies/scans of insurance/id cards.Prepares and scans all necessary forms, print PLUE/identification stickers.Calculates and requests upfront deposits and co-payments. Prepares cash receipts. Assists patients with basic financial questions and refers difficult issues to central business office.Identifies medical services and insurance plans requiring pre-certification; contacts insurance company or physician’s office to obtain authorization prior to services being rendered; notifies patient or workers compensation coordinator when pre-certification cannot be obtained prior to date of service; documents all activity on the patient’s communication log.Contacts insurance company or employer to verify insurance eligibility and documents eligibility information in account notes.Establishes primary and secondary order of insurance.Notifies patient when the eligibility determination will have adverse effects on payment of the claim.Prepares and prints daily schedule; pulls patients charts for the next day’s appointments; monitors and flags 7th visits and re-certifications.Maintains outpatient files; keeps track of visit logs; monitors plan of care signatures and follows up with physician offices to obtain necessary plan of care or order in a timely manner.Orders and maintains office supplies, equipment and/or forms.Identifies discharges charts, assists with closing out record and sending appropriate original documentation to medical records.Maintains schedule for meeting/in-services/PTO.Greets, assists, and directs visitors, patients, and other hospital callers. Ascertains the nature of their business; assists and/or directs visitors and patients to various locations in the hospital when appropriate.Typing of inter and intra-departmental correspondence, reports and policies and procedures.Copies as needed and routes to appropriate individuals.Adheres to Bon Secours St. Frances Hospital rules, regulations and policies.Adheres to Bon Secours St. Francis Rehab professional behavior policy.May require local travel.Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com