Job Description

The ideal candidate will be responsible for assembling client documents and packets, entering personal information into the system, and serving as the first point of contact for customers both in-person and over the phone. The Office Coordinator will also collect payments, assist walk-in clients, and provide general administrative support.

ResponsibilitiesAssemble client documents and packetsEnter personal information into the systemServe as the first point of contact for customers, both in-person and over the phoneCollect payments over the phoneAssist walk-in clients with pre-set questionsAssist with general payment processingHandle phone calls (10-20 calls/day)Respond to client emails (5-15 emails/day, depending on the season)Manage the check-in systemDirect calls for payments and appointments; redirect tax-related queriesMaintain professional phone and face-to-face etiquetteGuide clients on where to sign documentation and walk them through resultsManage various administrative tasksQualifications: 1+ year of office experience (administrative assistant, office coordinator, front desk experience)MS Suite/Computer ProficientCustomer Service SkillsProficiency in Microsoft Office, Outlook, and ExcelWork Environment

The office environment is small and family-owned, with 2-5 people in the office at a time. The office opens at 9am and closes at 4:30pm, though it may stay open until 5pm on busy days. The workspace includes two desks – one at the front for taking calls and walk-ins, and one in the back for preparing sensitive information. Please note that there are two cats in the office.

Pay and Benefits

The pay range for this position is $18.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Woodstock,IL.

Application Deadline

This position is anticipated to close on Feb 19, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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