At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitleOffice Coordinator Clerical - Cancer Center

                        

LocationStuart

                    

FacilityCC Martin Health North

                     

DepartmentMedical Oncology Cancer Center-Cleveland Clinic Martin Health

                      

Job Code000668

                     

ShiftDays

                       

Schedule8:00am-5:00pm

                       

Job Summary

                         

Job Details

Office Coordinator Clerical

Join Cleveland Clinic’s Martin North Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This downtown Stuart hospital provides top-quality patient care to the communities in and around Martin County on the beautiful Indian River. The caregivers at Martin North Hospital have made it not only an excellent medical facility, but also a home away from home.   

Exceptional care is a team effort — both at the bedside and in the office. Even if you have never considered healthcare as a next step, you will find there are many paths to creating a career centered on what matters most to you. There are opportunities to grow and evolve within your role — and even explore new career areas beyond it. 

A caregiver in this position works 8:00am—5:00pm.  

A caregiver who excels in this role will:  

Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and/or surgical procedures, obtain referral/authorizations, maintain physician calendar and other administrative duties. 

Support clinic operations by direct involvement with the physician(s) and nurse(s). 

Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patient and/or other medical departments. 

Take and relay phone messages for the respective area in a clear and concise manner in accordance to CCF policy.  

Assist with calendar, meeting, and travel arrangements as requested and ensure proper forms are completed. 

Ensure all patients are rescheduled relating to physician out days in a timely manner. 

Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed. 

Verify and update patient demographics and insurance information. 

Identify whether patients need a referral and/or authorization and obtain referral and/or authorization when necessary. 

Obtain proper information such as PCP, referring physician, CPT/DX codes prior to entering request into referral module. 

Input reasons for all visits on all appointments.  

Maintains complete and up-to-date documentation and files, including product and service quotes. 

Minimum qualifications for the ideal future caregiver include:  

High school diploma or GED. 

Two years of clerical, customer service or other relevant experience.  

Knowledge of medical terminology gained through experience or formal course work. 

Basic math skills, such as addition, subtraction, multiplication, division and percentages. 

Strong computer skills and working knowledge of Microsoft applications.  

Typing competency with the ability to format, spell, punctuate, edit and proofread.  

Preferred qualifications for the ideal future caregiver include: 

Medical office or insurance experience.  

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ 

 

Physical Requirements:

Ability to perform work in a stationary position for extended periods

Ability to operate a computer and other office equipment

Ability to travel throughout the hospital system

Ability to communicate and exchange accurate information

In some locations, ability to move up to 10 pounds

Personal Protective Equipment:

Follows Standard Precautions using personal protective equipment as required for procedures.

 

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities